It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Superbet is currently looking for an experienced professional, passionate, determined Responsible Gaming Agent located in Romania.
We all respect the highest standards of Responsible Gaming because it is important to always offer a secure and safe online gaming experience for all players. That’s why this role as a Responsible Gaming Agent for Superbet is very important as you will play a key role in support the clients. Protection is the key word. You will be responsible for safeguarding the business by checking for problem gamblers, multi registrations, underage players and criminal activities related to banking and payment. The new employee will be trained in how to do checks, how to handle a self-exclusion, and when to do an account blocking. You will have the DNA of a customer service agent in your blood as conversations with these players are so important to avoid experiencing financial difficulties, relationship problems and mental health issues.
We're looking for someone who:
- Has 1 to 2 years of work experience in a similar role within iGaming
- Has excellent communication skills in English and Romanian
- Has empathy, good listening skills and an analytical mind
- Has organizational and very good communication skills with attention to detail
- Is interested in the psychology of addiction, regulatory and compliance knowledge
- Has knowledge of Due Diligence and Responsible Gambling regulations
- Is reliable and organized
What you'll be doing?
- Review customer accounts from an RG perspective
- Escalation point of contact, for any questions and issues relating to Responsible Gambling
- Participate in training staff involved in RG policies and processes in accordance with best practice and industry requirements
- Check and spot players with addictive behavior and avoid underage gambling (You will contact problem players via email or phone to offer guidance and help according to internal policies and procedures)
- Monitor escalated self-excluded players to assess risk and prepare reports for management team on weekly/monthly basis – complex cases to be escalated to senior analysts
- You will be a team player, a team player with a positive mindset and a flexible approach
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
