Why is now a really exciting time to join Synthesia?
Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the worldโs leader in synthetic AI, working with some of the worldโs biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! We've raised more than $66 Million so far from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 ๐ #5 on Europe's Tech Soonicorn list ๐ฆ
Join the rocket ship while it's taking off! ๐
The role...
- Reporting to the Head of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers
- As a Customer Success Manager, you will drive Synthesiaโs future growth by building relationships with clients and turning them into happy users
- You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users
- You are capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite
- Ideal for an individual who wants to expand their career with a fast-growing software company
About you...
- Fluent in German or French (Native German/French preferred) and business proficiency in English
- Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS
- Experience in managing a Book of Business along with KPIs
- A track record in managing risk, forecasting, and identifying growth opportunities
- Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services
- Successfully onboarding new clients and building key relationships in the first critical months and beyond
- Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance
- Light video editing using the Synthesia platform
- Retention and growth of our enterprise clients
- Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities
- You need to be based in London, UK
The good stuff...
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
๐ข Flexible WFH or from our amazing office in Oxford Circus - do what suits your lifestyle!
๐ Generous stock option plan
๐ฐ Discretionary based bonus
๐ง Pension
๐ด 25 days of annual leave + Bank holidays
๐ 4 week paid sabbatical after 4 years at the company + $10,000!!
๐ Fun culture with off sites (Lisbon, Copenhagen, Barcelona!)
๐จ Generous referral scheme
๐ซ Free office snacks and unreal coffee!
๐ป Brand new MacBook
โจ WFH set up
๐We have several offices in great locations - London, New York, Copenhagen, Amsterdam, Ljubljana and Munich โ
If you want to be a part of building a legendary company, COME JOIN US! ๐
