About Us

Tamara is the leading Buy Now, Pay Later provider in the MENA region. Our mission is to empower people to shop through an honest, transparent and inclusive financial solution. We provide a Buy Now, Pay Later solution for customers to pay with the ability to split their payments. 

The company operates out of its HQ in Saudi Arabia and has offices across the UAE, Germany and Vietnam.

 

About the role 

At Tamara, the product team works with a diverse range of stakeholders and teams including Finance, Operations, BI, and other Product Owners to create a fantastic, collaborative working environment. The team is responsible for ensuring Tamara’s products best fit the unique needs of our customers, merchants and business. We are looking for a Product Manager who is passionate about creating best in class consumer products within the complex payments landscape, and will help build new features, processes and flows, whilst improving our product experience for our users. You will work closely with our engineering team to build delightful features and collaborate closely with Operations and Business teams to understand and solve our users’ pain points.

 

What you will do

  • Work closely with our customer experience team to efficiently solve inpendements and manage disputes
  • Work closely with our financial operations team to optimise processes to manage payments, refunds and merchant settlement
  • Analyze and optimize repayment flows of customers on their Tamara accounts, following data driven approach based on tracking tools
  • Provide production support by effectively monitoring our dashboards
  • Translate user needs and business objectives into intuitive and compelling products
  • Closely follow emerging technologies and industry trends
  • Regularly use consumer feedback, site metrics, market research, and competitive analyses to create compelling arguments for what we should do and why

What we are looking for

  • At least 5+ years of product management experience – in e-commerce or digital payment area
  • You’re a problem solver. You have the ability to break down a problem, deeply think about potential solutions, and execute on a solution in a structured and an efficient way
  • You’re a people person with experience working in diverse, high-performing teams. 
  • Best-in-class communicator, down, up, and across; confident and competent in situations with senior stakeholders
  • Experience with customer discovery processes including, but not limited to: customer interviews, gathering and synthesizing qualitative data, and validating that your features are delivering value to customers
  • You are proficient in pulling and analyzing data, putting together expected outcomes for features, and running A/B tests
  • Solid understanding of the market, supporting disciplines, and the core competencies of product management

 




 

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