About Us
Tamara is MENA’s leading payments innovator, focused on providing a seamless experience for merchants and customers through fair and transparent financial solutions. The company’s flagship Buy Now Pay Later platform lets shoppers split their payments online and in-store with no interest and no hidden fees. Tamara was founded in Riyadh, Saudi Arabia in late 2020 and has since grown to more than 200 employees in offices around the world in KSA, UAE, Germany and Vietnam, and the company’s $110 million Series A round in 2021 - led by Checkout.com - broke records as the largest-ever in the Middle East. Tamara has over 3 million customers and more than 4,000 partner merchants including leading global and regional brands like IKEA, SHEIN, Adidas, Namshi and Jarir plus local SMEs.
About the role
As a customer Experience associate you will be responsible for providing answers to customers queries through website and live chat related to Tamara’s services. You will be managing interaction with customers on a daily basis and providing the correct information and solutions to help to improve the customer experience.
What you'll do
- Answer E-mails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries
- Reviewing customer accounts and transactions while resolving issues
- Giving detailed explanations of services
- Understanding and striving to meet support metrics while providing excellent customer service.
- Follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues
- Giving detailed explanations of services.
Job Requirements:
- Years of Experience: 1-2 years
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers, Microsoft and GSuite
- Ability to meet a constant stream of deadlines
- Proven ability to work both independently and collaboratively with different levels of employees
- Accuracy and attention to detail
- Must be fluent in Arabic and English language at B1 proficiency
