About Us
Tamara is the leading Buy Now, Pay Later provider in the MENA region. Our mission is to empower people to shop through an honest, transparent and inclusive financial solution. We provide a Buy Now, Pay Later solution for customers to pay with the ability to split their payments. The company operates out of its HQ in Saudi Arabia and has offices across the UAE, Germany and Vietnam.
Your role in a nutshell:
Reporting into the Service Excellence Manager, you will help drive the communications strategy around Tamara’s CX Guidelines and let your creativity shine as we work to maximize the experience of our CX team members using Knowledge Base and Learning Materials and ChatBot flows that are engaging and informative.
Responsibilities:
• Responsible for driving the communications strategy focused on Knowledge Base, Training Material and Internal Communication of updates, product launches and other CX NTKs.
• Utilize multiple communications channels to maximize user engagement and experience.
• End-to-end newsletter management (research, creation, distribution)
• Incident & Updates Communications
• Delivering relevant and targeted communication aligned with business and audience needs.
• Developing and implementing various communication tactics.
• Creating clear, consistent, creative, compelling content.
• Delivering content in a timely and appropriate manner.
• Understanding the stakeholder role in communication.
• Maintaining relationships with numerous stakeholders.
Objective of this role:
- The successful candidate for this role will be required to design, plan, execute and deliver a total communication management approach, and knowledge base makeover within 6 months period, from the date of joining Tamara.
What you will bring to the team:
• Strong business English language knowledge
• Previous experience creating engaging contents, newsletters.
• Ability to manage multiple communication channels.
• Outstanding stakeholder management and influencing skills.
• Knowledge of Knowledge Management Process Flow, and its stages.
• Ability to work with tight deadlines.
Preferred Skills:
- Advanced user of Zendesk.
- 2-3 years of experience in internal communication.
- Tech savvy, and a fast learner of new technologies.
- Has an intuitive understanding of Customer Experience Journey.
