About Us
Founded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We partner with thousands of merchants, from leading global and regional brands such as SHEIN, Jarir, Noon, IKEA, and H&M to small and medium businesses. Our rapid growth has resulted in success as we mark our Unicorn status. It's exciting, and this is just the beginning. It's more than a place to work; together, we are a customer-focused community, changing people's lives whilst achieving business results.
Your role
We're seeking a Customer Support Advisor for our customer experience team. As Customer Support Advisor, you will be crucial in sustaining customer satisfaction, providing the correct information and solutions to help to improve the customer experience. {leading the way to build cutting-edge platforms that enable seamless and scalable transactions}.
Drawing on your proficiency in responding to customers queries in a timely and accurate way, via phone, email or chat. Identify customer questions, concerns, and overall needs.
you will be responsible for dealing with stressed or upset customers, and the ability to communicate effectively. To create unique experiences only Tamara can provide.
With a proven track record of dealing with customers' requests, resolving customer complaints. And high attention to details.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
Responsibilities
- Answer E-mails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service.
- Follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- Minimum work experience 1-2 years in similar field
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers, Microsoft and GSuite.
- Ability to meet a constant stream of deadlines.
- Proven ability to work both independently and collaboratively with different levels of employees.
- Accuracy and attention to detail.
- Must be fluent in Arabic and English language at B1 proficiency.
Join the revolution
Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.
We seek self-driven individuals, fueled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.
All qualified individuals are encouraged to apply.
