Quality Intern

Your purpose   

As the Quality Intern, your purpose is to learn about and support achieving TSH quality and operational excellence across our locations in Europe. Our objective as a Quality is to ensure our service delivery consistently meets or exceeds the established standards and requirements. We do this through regular analysis of guest service metrics such as quality assessments, emotional audits, mystery guest visits, guest satisfaction data, and online reputation management. As a Quality Intern you will support in identify areas for improvement and support the implementation of solutions to enhance the overall guest experience. You will learn about improving standards, processes and procedures and revises them together with the team.  

  In Case You Don’t Know Who We Are (ahem):  

Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative, and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. 

What you’ll do 

• You will be responsible for operational excellence, reporting and auditing 
• You will drive operational excellence across all sites by creating action plans, revise operational check lists and implement effective solutions 
• You will regularly review and analyse guest service metrics, guest satisfaction data, and online reputation management to identify areas for improvement together with the team 
• You will support with conduction audits to measure progress against quality requirements and provide accurate and timely reporting 
• You will improve our audit templates and checklists in the tool. 

Who you are 

• You are enrolled in Hospitality, Hotel Management or Business Management studies. 
• You have previous experience in hospitality 
• You have a great eye for details and are driven by continuous improvement 
• Excellent communication and organisational skills. 
• Multi-cultural exposure and adaptability to thrive in a fast-paced and changing environment. 
• You have a passion for delivering excellent guest services. 
• You have a high interest in quality aspects and are willing to learn together with us. 

What We Offer 

• An amazing work environment with a fantastic vibe and lots of positive energy 
• On the job coaching and guidance 
• Monthly compensation for your internship 
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry 
• A first glimpse into the world of Sales with one of the most innovative players in the hospitality market 
• Access to the amazing TSH facilities, including our awesome staff experiences, restaurant and gym 
• A wonderful workplace to call home, fun colleagues, and all the benefits stuff 

We're curious, conscious and we celebrate all. We bring people together and are committed to providing the best space, experience and workplace for our entire connected community. We do this no matter the age, gender, sexual orientation, ethnicity, national origin or all the other fascinating characteristics that make us different and makes you unique.