Are you someone who goes above and beyond to deliver the best possible service? Come and join The Social Hub (formerly known as The Student Hotel)!
Your mission, should you choose to accept it:
As our community advising specialist, you are responsible to coordinate complex/bigger booking requests for all our locations. You are THE TSH specialist and know how to tell the TSH story, sell the concept and products/services to all guests & members and make them returning guests & members by delivering the best TSH experience. You identify market opportunities and know how to turn these into commercial results.
In case you don’t know who we are (ahem)
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least three more locations each year until 2026, TSH is a fun, creative, and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
What You’ll Do
- You handle all enquiries and bookings that are coming in via various channels.
- You pro-actively recognise our community & build direct relations with everyone.
- You resolve guest’s challenges & complaints in a quick, efficient manner to maintain the guest satisfaction and quality of our service.
- You’re always up to date with the latest and relevant TSH information, ready to recommend to our community and guests.
- You commit to work, encourage and inspire by delivering an amazing TSH experience.
- You go above and beyond to deliver the best experience for our guests and always strive to exceed expectations.
- Reaching your KPI’s? You knock them out of the park and then some!
- You love to help and inspire your co-team members.
- You’ll work with our Hotel Management Systems (Mews, Pxier and Omniboost), as well as Zendesk, Salesforce and our other main systems.
Who You Are
- You have at least 1 to 2 years of relevant work experience in customer service (in hospitality is a plus);
- You’re fluent (verbal and written) in English and Dutch
- Staying on top of your game is of importance to you and you are able to keep your head cool in stressful situations;
- Extremely guest and service-oriented;
- Flexibility and adaptability based on business needs (eg. working weekends and bank holidays);
- A positive can-do attitude and an absolute team worker;
- Organized and with a high level of attention to detail, multi-tasking, problem-solving skills and a hands-on mentality;
- Sales driven and commercially aware;
- Living in the Amsterdam area or willing to relocate at your own expense.
What We Offer
- The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
- We’re not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues and of course all of the other amazing salary and benefit stuff.
- In addition to benefits and goodies, you can expect a salary starting at EUR 2,475,- gross per month. In case of special qualification and experience an overpayment is possible.
Where people come together, committed to providing the best space, experience, and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.
