Your Mission Should You Choose To Accept It:
As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists across membership, programming, co-working, and M&E. You’ll act as the primary link between the Support Hub and your local team, implementing global initiatives in a way that aligns with our brand and community values. A strong, on-the-ground presence is essential, as you’ll engage directly with members and closely oversee day-to-day operations to ensure a positive experience.
Success in this role will be measured by membership growth, increased customer lifetime value, and higher referral rates. Additionally, achieving or surpassing revenue targets for membership, M&E, and co-working services will be central to your success.
In Case You Do Not Know Who, We Are (ahem):
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do
- You’ll develop and implement growth, retention, and engagement strategies for Membership, M&E, Community and Co-working products.
- You’ll lead, mentor, and manage a team of experts in membership, programming, co-working, and M&E.
- You’ll oversee membership spaces including co-working areas, gyms, and communal spaces and ensure high quality and effective operation of all facilities.
- You’ll create and develop strategies to attract and retain members.
- You’ll analyze membership data to optimize and improve strategies which will result into improvement on business results.
- You’ll Implement global membership initiatives and maintain service consistency.
- You are responsible for member referrals and retention, overseeing and managing the membership on- & offboarding process to ensure a positive member experience.
Who You Are
- You have at least 6+ years of experience in a similar role in a fast paced environment
- You have a strong track record in roles focused on strategic planning and execution.
- You're passionate about member experience
- You have experience with account management focusing on retention & referrals
- You have proven experience in analyzing business trends and data
- You are a true problem-solver and are not afraid to make decisions in the moment.
- You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation.
- You’re a team player and work hard to inspire and guide your team members to excellence.
- You have exceptional English and Italian communication skills, all other languages very welcome!
- You’re legally allowed to work in Italy
What Do We Offer You?
- The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities
- We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
- The chance to learn and grow in your role with the potential for future growth
- Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
