London Grace Salon Manager
Want to be part of the UK’s No.1 voted Nail Salon?
About Us:
Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you.
Exciting News:
Join London Grace, acquired by Townhouse in 2023. As a Salon Manager you'll work in our stylish, welcoming salons, featuring a coffee and cocktail bar. London Grace revolutionised the salon experience, combining premium nail services with a relaxing and social atmosphere. Our refined menu offers no-nonsense treatments, and we host unique group pampering sessions.
You’ll uphold London Grace and Townhouse values, delivering flawless treatments and exceptional customer service.
About the Role:
- As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards.
- Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development.
- Dedicate 50% of working hours to ensuring service quality. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions.
- Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards.
Role Responsibilities:
- Ensure flawless treatments and customer experiences.
- Foster a motivated, knowledgeable, and efficient team.
- Lead by example as a Townhouse Ambassador.
- Manage schedules to balance sales and team well-being.
- Address customer reviews and complaints promptly.
- Oversee daily salon operations, maintaining cleanliness and safety standards.
- Manage stock levels, ordering, and security.
- Evaluate and develop team performance.
- Implement a local salon marketing plan and track results.
- Ensure compliance with regulations and licensing.
Qualifications:
- NVQ Level 2 in Nail Services or equivalent.
- Proven experience in salon management.
- Strong leadership and team management skills.
- Comprehensive understanding of HR procedures.
- Demonstrated ability to drive high levels of customer satisfaction.
- Knowledge of health and safety procedures in a salon environment.
- Proficient in salon operations and compliance management.
What We Offer:
- Competitive pay plus 100% of tips directly to you.
- Continuous training to refine your skills
- Private healthcare and wellness support after 6 weeks
- Exclusive shopping discounts on premier brands
- Birthday Pamper Party and monthly Social Budget for team indulgence
- Employee discounts on treatments
- ELEMIS Discounts: 20% off Mayfair, London Spa (10% on weekends) and 50% off retail products
Socials:
Discover more about us:
- Website: [https://townhouse.co.uk/](https://townhouse.co.uk/)
- Instagram: [@mytownhouse](https://www.instagram.com/mytownhouse/)
Equal Opportunities:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status. Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
Socials:
Discover more about us:
- Follow our Careers Page on Instagram
Equal Opportunities:
Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.
Join us in defining sophistication in the world of nail artistry!
Apply Now and Be Part of Our Exceptional Team!
