UX/UI Designer

ABOUT US

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. As the fastest-growing beauty brand in the UK, we’re driven by a passionate and ambitious team dedicated to achieving our mission. We’ve brought together a world-class team from diverse industries, and with our rapid growth, we’re seeking brilliant individuals—like you!—to join us and help us realise our vision.

ABOUT THE ROLE:

As a UX/UI Designer at Townhouse, you’ll play a central role in shaping and enhancing our online presence, ensuring that our customers experience a visually compelling and intuitive digital journey. Working alongside our marketing, tech, and product development teams, you’ll design user-friendly interfaces for our website, booking platforms, and customer support systems, as well as email marketing templates that capture our brand’s essence and align with our business goals.

If you’re eager to bring your creativity and innovation to a fast-paced environment that values proactivity, we’d love to hear from you! Join us on an exciting journey as we push the boundaries of digital design in the world of professional nail products.

KEY RESPONSIBILITIES:

• Design and improve the visual aesthetics and functionality of our website, booking platforms, email marketing templates, and CRM support interfaces.
• Create wireframes, mockups, and prototypes to effectively communicate design ideas across multiple digital touchpoints.
• Collaborate closely with developers to ensure that all design elements, from web interfaces to CRM integrations, are accurately implemented.
• Conduct user research and participate in usability testing to gather insights, enabling continuous improvement of web and support designs.
• Ensure consistency of our brand’s visual identity across all digital assets, including email campaigns and customer support platforms.
• Stay informed about design trends, web design best practices, and emerging technologies relevant to email and CRM platforms.

ABOUT YOU:

• Proven experience as a UX/UI Designer, with a portfolio showcasing your work on web, email, and CRM interfaces.
• Proficiency in design tools such as Figma, Adobe XD, Sketch, or similar.
• Experience in creating visually appealing and responsive email templates and support/CRM interfaces that enhance the customer journey.
• Solid understanding of responsive design, layout, and usability principles.
• Keen eye for pixel-perfect detail and a strong grasp of typography, color theory, and composition.
• Familiarity with front-end technologies (HTML, CSS) and email design best practices is a plus.
• Excellent problem-solving skills, creativity, and an eye for detail.
• Strong communication skills and the ability to thrive in a collaborative team environment.

LOCATION:   

Our office is based in Central London and we offer a hybrid working model, based on the requirements of the role.

EMPLOYEE BENEFITS AT TOWNHOUSE:  

• Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS. 
• Shopping discounts - a range of discounts on some of the largest brands to save you money every day. 
• Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles! 
• Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager! 
• Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days! 
• Employee Discount: 75% discount on treatments 
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month. 
• Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.