Nail Salon Manager

Want to be part of the UK’s No.1 voted Nail Salon? 

About Us: 

Take your career to the next level with Townhouse, a visionary creation founded by Juanita Huber-Millet with a singular goal of elevating the nail salon experience. We have poured heart and soul into perfecting every detail of our brand. At Townhouse, we celebrate flawless treatments, carefully curated from start to finish. This dedication is more than just a display, it is our promise to deliver an exceptional experience for both, our clients and our amazing team members. We are all about creating a unique, personalised journey for each one of you. 

About the Role: 

• As Salon Manager, you play a crucial role in overseeing daily operations, enhancing customer experiences, fostering staff motivation, and maintaining operational excellence. This leadership position requires effective management of people, customer relations, and salon operations while achieving key performance indicators (KPIs) aligned with company standards. 
• Support and lead the team with a hands-on leadership approach. Establish and manage staff rotas, making weekly corrections as necessary. Conduct team education sessions on brand ethos and trading standards. Evaluate team performance and identify talent for development. 
• Dedicate 50% of working hours to ensuring service quality. Follow up on customer reviews and address complaints promptly. Enhance the customer journey and aftercare services. Keep the team updated on current projects and promotions. 
• Oversee daily salon operations, ensuring efficiency and excellence. Ensure compliance with relevant regulations and standards. Manage salon duties, health and safety procedures, stock management, and stock takes. Coordinate and oversee maintenance activities to uphold salon standards. 

Role Responsibilities:    

• Ensure flawless treatments and customer experiences. 
• Foster a motivated, knowledgeable, and efficient team. 
• Lead by example as a Townhouse Ambassador. 
• Manage schedules to balance sales and team well-being. 
• Address customer reviews and complaints promptly. 
• Oversee daily salon operations, maintaining cleanliness and safety standards. 
• Manage stock levels, ordering, and security. 
• Evaluate and develop team performance. 
• Implement a local salon marketing plan and track results. 
• Ensure compliance with regulations and licensing.

Qualifications: 

• NVQ Level 2 in Nail Services or equivalent.  
• Proven experience in salon management.  
• Strong leadership and team management skills.  
• Comprehensive understanding of HR procedures.  
• Demonstrated ability to drive high levels of customer satisfaction.  
• Knowledge of health and safety procedures in a salon environment.  
• Proficient in salon operations and compliance management. 

Employee Benefits at Townhouse:  

• Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS. 
• Shopping discounts - a range of discounts on some of the largest brands to save you money every day. 
• Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles! 
• Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager! 
• Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days! 
• Employee Discount: 75% discount on treatments 
• Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month.