Join TRG Screen: Building World-Class Teams. One Expert at a Time.
Are you ready to be part of a dynamic team at the forefront of subscription spend management innovation?
At TRG Screen, we're not just redefining how organizations manage their subscription expenses – we're shaping the future of the industry. With cutting-edge solutions and a commitment to excellence, we empower businesses around the globe to optimize their subscription investments and drive sustainable growth.
Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition will find a home, where opportunities for growth and advancement abound.
About TRG Screen
TRG Screen is the leading provider of market data and subscription management technology and automation solutions, tailored to the unique needs of financial institutions and legal firms. Our integrated suite of solutions includes market data and subscription spend management, usage management, compliance reporting, and comprehensive managed services, which hundreds of clients worldwide use to remove cumbersome and inaccurate manual processes and gain control over market data and subscription costs at scale. For more than 25 years, TRG Screen has enabled businesses who rely on market data to monitor and strategically manage spending and usage of data and information services, including market data, research, software licenses, consulting and other necessary corporate expenses. TRG Screen solutions give decisionmakers full transparency into subscription spend and usage, enabling them to proactively manage subscription costs at scale, conduct more informed vendor negotiations, improve governance, and avoid unnecessary spending on these mission-critical business services. TRG Screen is headquartered in New York City, with offices in Europe and Asia, as well as a 24x7 client support center in Bangalore, India.
TRG Screen is a portfolio company of Vista Equity Partners, one of the world’s largest and most respected private equity firms.
The Role
We are looking for a highly analytical and detail-oriented Senior Technical Support Engineer to join our Operations Team. This role is responsible for providing technical support to our global customers. This person will be responsible for responding to support requests, proactively identifying and resolving issues, and contributing to process improvements. The successful candidate will work closely with internal teams and customers, providing technical support services. A proactive approach, strong problem-solving abilities, and the ability to work collaboratively across different functions are essential for success in this role. As this role will support our teams and clients globally, the successful candidate will be required to work a shift pattern of 2pm - 10pm, with occasional off-hours work based on customer requirements.
Responsibilities
- Install and Support Custom Software in Windows Server environments.
- Manage and troubleshoot on IIS web servers, including application deployments and configurations.
- Implement and maintain SQL Server databases, including performance tuning, backups, and recovery.
- Develop and optimize SQL queries and stored procedures.
- Work with Azure SQL databases, including deployment, management, and performance monitoring.
- Utilize and manage BacPac files for database migrations and deployments.
- Collaborate with other IT team members to support and improve the overall IT infrastructure.
- Document system configurations, procedures, and troubleshooting steps.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
- 5+ years of experience administering Windows Server environments.
- 5+ years of experience managing and troubleshooting IIS web servers.
- 5+ years of experience with SQL Server database administration, including writing complex SQL queries and stored procedures.
- Experience with Azure SQL Database, including deployment, management, and performance monitoring.
- Experience working with BacPac files for database migrations and deployments.
- Strong understanding of networking concepts and protocols.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team.
- Strong communication and documentation skills.
- Experience with scripting languages (e.g., PowerShell) is a plus.
- Relevant certifications (e.g., MCSA, MCSE, Azure certifications) are a plus.
Join TRG Screen and unlock your potential in an environment where innovation thrives, opportunities abound, and your contributions make a difference. We are an equal opportunities employer. We recognise and value the power of diversity in our workplace and are committed to being an employer of choice for everyone. We welcome and encourage applicants from all backgrounds. All applications for employment are considered strictly on the basis of merit.
At TRG Screen, we understand that diverse and inclusive teams are not just beneficial, they are essential to our success. We recognize that embracing diverse perspectives, backgrounds, and experiences fosters innovation, enhances problem-solving capabilities, and drives better business outcomes. By cultivating a culture of inclusion where every voice is heard and valued, we empower our world class teams to thrive, excel, and drive positive change.
We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.
