IN SHORT

We at Wunderflats want to enable everyone to live and work from everywhere.

Imagine a world where we all can securely rent a home within a few clicks without having to worry about finding an apartment: Together we want to turn this into reality and shape the future of housing!

That's why we need you! As a Customer Operations Manager, you will be the contact person for our tenants and landlords. You will take ownership of our  outstanding customer experience and proactively contribute to the further development of our platform, collaborating with other teams and supporting our various clients.

YOUR MISSION

  • Be our flat hunters' best friend and help find them a new home
  • Identify the individual needs of your clients and match them with one of our available flats
  • Serve as the intermediary between tenants and landlords and mediate in difficult situations to provide both parties with the best possible client experience
  • Become a real estate expert by understanding  the opportunities and challenges of the market
  • Help Wunderflats to continuously deliver an excellent client journey, by collecting 5-star ratings for our services and actively identifying potential for optimisation in our processes and procedures

YOUR PROFILE

  • You have at least 1 year of experience in Account, Customer Support or Customer Success Management (in a customer facing role)
  • You are motivated to work independently and achieve immediate success
  • Communication is your passion and you live for positive customer feedback 
  • You are determined and never allow obstacles to throw you off course
  • You prefer to work with a strong team at your side
  • You are confident in French and English, German skills are considered a plus 

OUR PITCH

  • The chance to join us in shaping the future of housing 
  • An international start-up atmosphere where you can truly make a difference
  • Join the best team in the world - check out our Kununu Score!
  • Easily accessible office at Alexanderplatz, surrounded by many restaurants and cafés
  • We offer fresh fruit, muesli and drinks
  • Flexible working hours and the opportunity to occasionally work from home
  • Your own MacBook, large monitor and external keyboard - hardware matters!
  • Team and company events, yoga classes (online), company runs, summer and winter parties and much more (all in compliance with Covid-19 regulations)

*We at Wunderflats value the diversity of our team and stand for equal opportunity and non-discrimination. We respect all differences from person to person, visible or not.

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education