Act as a conduit between Global HR strategy and the business, ensuring that client group fully understands the breadth of the HR offering. Establish self as a credible individual, responding to queries directly and influencing managers to follow a best practice approach wherever possible.
Key Responsibilities
Employee Relations
- Be the first point of contact for day-to-day HR queries for Italian employees and managers
- Provide an advisory service to employees ensuring that they are fully aware of their rights and entitlements, and ensuring they understand the company policy on matters that arise
- Manage staff relationships, promptly respond to queries and manage expectations
- Ensure Human Resources matters are handled fairly and consistently in line with legal and company requirements
- Support the People Partner - Europe with grievance, disciplinary and capability investigations and hearings as required
- Conduct exit interviews as required
Employment Law
- Keep up to date with all changes in employment legislation by attending updates and training sessions
Recruitment and Inductions
- Work closely with the TA team on the ongoing or upcoming recruitments
- Support HR Operations team with the new starter paperwork i.e., contracts. offer letters and start dates et to ensure work stations and IT requirements are ready for new starters
- Support the PED team with the YouGov induction process including introductions around the office
- Ensure managers carry out probation review checks to either confirm the appointment or deal with the appropriate issue.
Training
- Organize, manage and co-ordinate the training sessions with PED team
Health & Safety
- Support Health and Safety regulations
Appraisals / Performance Management
- Communicate with the management team to inform them when appraisal are due
- Collate annual and mid-term appraisal responses
- Chase up outstanding appraisals
HR Admin – Payroll
- Work closely with People Partner - Europe and Head of ER to monitor, review and update all policies in line with current legislation and best practice
- Ensure personnel files are kept up to date, both hard and soft copies, in line with data protection legislation
- Support the mobility team to monitor staff work permits and visas, ensuring all staff are legally employed
- Update staff job specifications as required
- Support HR Operations team for any human resources topics
- Keep induction handbook, YouGov org chart and seating plan up to date
- Serve as the primary liaise between payroll team, employee, and managers. Resolve any payroll issues, and make sure to communicate this to the different parties.
- Support the People Partner - Europe and country GM in the planning and implementation of organisation changes, HR projects and initiatives that support the people strategy and individual business plans.
Qualifications
Skills Required / Desired
- Experience of being a HR generalist in a small to medium sized company for 5 years or more
- Experience of working with and advising line managers
- Excellent administrative and organization skills
- Excellent communication and written skills in Italian and English
- Very good knowledge of Italian HR law and customs
Education & qualifications
- Educated up to Degree in human resources
- Good skills in Word, Excel and Powerpoint
- IT literate (HRIS & MS Office)
Personal skills & attributes
- Good interpersonal skills i.e. self-motivated, results focused, proactive, tactful and discreet
- Ability to organise and prioritise time
- A friendly, helpful manner with good stakeholder management skills
- Able to multi-task, prioritise and meet deadlines
- Able to work accurately in a fast-paced environment
- Risk management awareness / good risk ‘radar’
- Be customer-focused and understand what a positive customer experience looks like.
This is not an exhaustive list, and you will be expected to be flexible in your approach to carrying out your duties, that may change from time to time to reflect changes in the Company’s circumstances. This will include providing cover for colleagues as required. The Company therefore reserves the right to vary the job description in consultation with you.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 24 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
