Here’s a summary of the role:
As a Client Services Associate, you will play a vital role in ensuring the success of our Data Products clients by providing exceptional support and technical expertise. You will be responsible for creating seamless onboarding experiences, leveraging your knowledge of data systems to streamline processes, and responding promptly to client inquiries.
Your day-to-day activities will include setting up accounts, automating tasks, and coordinating efforts to deliver a smooth, holistic experience for our clients and internal teams. You will also support troubleshooting and problem-solving, ensuring efficient technical solutions are delivered.
Additionally, you will contribute to the creation of custom data reports and insights, helping our high-priority clients make informed decisions using YouGov data.
Here’s a breakdown of what you’ll do:
- Provide support to Data Product client service teams by troubleshooting issues and resolving technical tasks.
- Coordinate across teams to ensure seamless operations and deliver a consistent, positive experience for clients.
- Create engaging reports and presentations using PowerPoint to communicate key insights and project updates.
- Analyze data sets in Excel to uncover trends and craft compelling narratives that highlight actionable insights.
These are the essentials you’ll need to get an interview:
- Excellent communication skills, capable of crafting persuasive narratives.
- Enthusiastic and eager to learn, with a strong drive to achieve results.
- Exceptional attention to detail, ensuring high-quality and accurate deliverables.
- Strong project management and organizational abilities, adept at overseeing processes from start to finish.
- Intellectually curious with a passion for problem-solving through data analysis and storytelling.
- Effective team player, comfortable collaborating with colleagues and clients to achieve shared goals.
- Bachelor's degree or higher; preferred fields include data, analytics, marketing, or research (e.g., economics, psychology, business, market research).
- Proficient in Microsoft Word, Excel, and PowerPoint, with the ability to produce clear and compelling presentations.
It would be great if you had these to, but we’ll support you if you don’t:
- Prior work experience as a researcher or analyst, or experience of converting data into stories
- Experience of working on client-facing projects
- Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)
- Understanding of R
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
