Job Title - Credit Collections Analyst
The Collections Analyst is responsible for managing and executing the collections process, ensuring timely payments from customers, and maintaining accurate accounts receivable records. This role involves analyzing customer payment trends, resolving disputes, and working closely with internal teams to ensure smooth financial operations. The Collections Analyst will also contribute to process improvements and provide regular reports to management.
Key Responsibilities:
- Collections Process:
- Monitor and manage assigned accounts receivable portfolio to ensure timely collection of outstanding invoices.
- Proactively manage and collect payments on outstanding invoices within the specified payment terms.
- Work with the Shared Services team to ensure timely allocation of cash and well-defined sub ledger housekeeping.
- Customer Relationship Management:
- Maintain strong relationships with customers to facilitate timely payments and resolve any disputes.
- Provide account statements and payment histories to customers upon request.
- Address customer enquiries regarding billing and payment processes, ensuring clear and professional communication.
- Withholding Tax Compliance:
- Ensure accurate calculation, documentation, and reporting of withholding taxes on applicable invoices.
- Collaborate with the tax department to stay updated on withholding tax regulations and ensure compliance.
- Assist in the preparation and submission of withholding tax returns in accordance with local regulations.
- Provide withholding tax certificates to customers as required and manage their retention for audit purposes.
- Data Analysis and Reporting:
- Analyze payment trends, aging reports, and other relevant data to identify high-risk accounts and recommend actions.
- Prepare and present regular reports on collections status, aging receivables, cashflow and performance metrics to management.
- Process Improvement:
- Identify and recommend process improvements to enhance efficiency and effectiveness in the collections process.
- Collaborate with cross-functional teams, including sales, customer service, and finance, to address and prevent issues that impact collections.
- Compliance and Documentation:
- Ensure all collections activities are compliant with company policies and relevant legal regulations.
- Maintain accurate and up-to-date records of all communications and actions taken on customer accounts.
Qualifications:
- Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field preferred.
- Experience:
- Minimum 3 years of experience in accounts receivable, collections, or a similar financial role.
- Experience in analyzing financial data and preparing reports.
- Experience in handling collections accounts in foreign languages environment is necessary.
- Skills:
- Strong analytical skills with the ability to interpret and act on financial data.
- Excellent communication and negotiation skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience with ERP or accounting software (e.g., SAP, Oracle, QuickBooks) is a plus.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Attributes:
- Ability to work effectively across cultures and languages
- Results-oriented with a proactive approach to problem-solving.
- Strong organizational skills and ability to work independently.
- Ability to build and maintain strong customer relationships.
Benefits:
- LinkedIn Learning & YouGov Academy
- Mental Health First Aiders
- Annual Leave – 20 Days
- Birthday Leave – An additional day holiday on your Birthday
- Sick & Casual Leave – 12 Sick leave and 8 Casual Leave
- Maternity Leave
- Paternity Leave
- Group Medical Insurance
- Life Insurance
- Sodexo Meal Pass (Optional)
- Leave & Travel allowance (Optional)
- Provident Fund
- Night Shift Transportation facility
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
