Location: India, Bangalore
Contract type: Contract, office-based
Job Description
This role will be responsible for ensuring the smooth operation of all aspects of Front of House, as well as office management services, under the direction and supervision of the Facilities and Office Coordinator.
We are looking for someone with a high level of customer service, attention to detail, strong organizational skills, and a good working knowledge of the Microsoft Office suite. This position could be ideal for someone with a background in customer service who is interested in a career in facility management.
This is a full-time, office-based role, and you must be flexible to cover core office hours on a rotational basis.
(7:30 am – 16:30pm, 09:30 – 18:30, 11:00 – 20:00, 14:00 – 22:00,)
Key Responsibilities
- Responsible for the day-to-day Front of House operations of Bangalore office, including:
- Managing incoming calls by taking messages and/or forwarding them to the relevant team.
- Greeting visitors, and suppliers, and arranging temporary office access as required.
- Support organization of the company's business events, including meeting room setup as required.
- Maintaining a first-class presentation of the office, reception area, and meeting rooms at all times.
- Being the go-to person for solving front-of-house and facility-related issues and acting on requests in a timely and proactive manner.
- Handling mailing (incoming and outgoing), redistributing mail, and ensuring timely delivery.
- Setting up building access for new hires and maintaining the office staff list to ensure staff changes are being tracked.
- Managing office supplies (stationery, catering, pantry).
- Actively participating in planning and hosting of office-wide social events.
- Maintaining the office condition and arranging necessary repairs to ensure smooth operation of office systems and equipment. Reporting issues to the landlord and/or relevant vendors, ensuring timely completion, and keeping the Facilities and Office Coordinator updated on resolutions.
- Supporting the implementation of office processes and procedures as directed by the line manager
- Managing reconciliation of the purchasing credit card, ensuring timely receipt delivery, and submitting reports in Concur.
- Responsibility for maintaining records related to contracts, invoices, petty cash, and purchase orders for all matters related to office services.
- Being aware of local health and safety regulations and requirements, and supporting the Facilities and Office Coordinator in ensuring adequate implementation and compliance.
- Assisting in implementing the Office Physical Security Policy and monitoring the provision of night shift transport security services.
- Demonstrating a good understanding of required Health and Safety Risk Assessments such as office space, fire, ergonomics and more.
Requirements
- 3+ years of directly relevant experience in a fast-paced environment.
- Demonstrable successes in each of the areas listed under "Key Responsibilities."
- Experience supporting sites with 150+ FTE.
- Excellent problem-solving skills and a proactive attitude.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
