YouGov is seeking an enthusiastic and dynamic Workday Support Analyst to join our HR team and contribute to our digital transformation initiatives. As a key team member, you will play a crucial role in the implementation and ongoing maintenance of our Workday HR system.
With a Go Live date set for mid-2025, you will join the project at a pivotal stage. Be prepared to engage in a fast-paced environment where you'll participate in testing, training, data analysis, and building strong relationships with stakeholders. Your proactivity, clear communication, and adaptability will be essential for the success of the go-live process.
In this position, you will be the primary point of contact for HR Operations and employees seeking assistance with Workday-related issues. You will provide timely and effective support to both employees and HR teams, helping to ensure a positive user experience and enhance overall organizational efficiency.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Incident Resolution: Addressing employee inquiries and resolving issues related to Workday.
- Knowledge Base Management: Contributing to and maintaining the Workday knowledge base.
- User Training: Delivering basic training and guidance on Workday functionalities to users.
- Escalation Management: Escalating complex issues to Workday Support Specialist as needed.
- Data Entry: Inputting data into Workday as required.
- Process Documentation: Documenting processes and procedures related to Workday.
- System Testing: Participating in testing new features or updates within Workday.
These are the essentials you’ll need to get an interview:
- Workday Knowledge: Familiarity with Workday HCM modules and their functionalities.
- Customer Service: Strong customer service skills, demonstrating empathy and patience.
- Problem-Solving: Proficient problem-solving and analytical abilities.
- Technical Knowledge: Basic technical skills for troubleshooting issues.
- Communication: Clear and effective verbal and written communication skills.
- Diligence: Careful attention to detail to ensure data accuracy.
It would be great if you had these to, but we’ll support you if you don’t:
- Proficient in Workday
- Background in customer-facing roles
- Capable of performing well under pressure
- Solid understanding of HR functions and business processes
- Intermediate Excel skills.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
