The Role
As a Junior Client Experience Executive for the Research Services Support team, you will be
a part of the full customer journey, at first by supporting clients to learn to use the YouGov
Surveys: Self-Serve platform and then by supporting them as they continue to use it.
What will I be delivering?
Covering the UK shift, you will be part of the YouGov Surveys: Self-Serve team, delivering
a key part of YouGov’s strategy. As YouGov's Self-Serve platform grows in the UK and US
markets, we need to ensure that all Clients on the platform receive the support they need.
As part of this role, you will:
• Be the first point of contact for UK clients who have questions related to navigating
the Self-Serve platform.
• Respond to client queries across English speaking markets.
• Train new clients and internal staff to use the Self-Serve platform and analytical tool.
• Review client surveys before approving them and setting them live on the platform.
• Be the first point of contact for queries that come through around the business for our
analytical tool.
• Review project specs and allocate them to the appropriate research team through our
inhouse project portal.
• Respond to queries that come through Jira ticketing system when clients face issues
with login and registration for our main platform.
What’s in it for me?
This is an opportunity to be part of the growth of YouGov Surveys: Self-Serve and be part of
YouGov’s quickly growing presence in India. You will be the first port of call for all new
YouGov clients (via the platform) and be pivotal in ensuring we are providing our clients
with the best possible service, to best suit their research needs.
Qualifications
What do I need to bring with me?
• Teamwork – YouGov Self-Serve is a small, but growing team - being able to work
well as part of a team is essential
• The ability to be efficient whilst also having strong attention to detail is vital for this
role, as we need to respond to multiple client queries in a timely manner
• Fluent spoken and written English
• Enthusiastic, a willing and quick learner with a drive to succeed
Demonstrated knowledge and experience
• At least a year of client facing customer service experience.
Nice to haves:
• Experience in working with quantitative research surveys would be ideal, but not
essential
• Experience in ticketing systems would be advantageous
Technical skills and qualifications
• Must be a confident user of Excel
• Excellent spoken and written English
• Experience using ticketing systems would be an advantage.
Shift Timings: 2 PM - 11 PM Monday - Friday
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
