Here’s a summary of the role:
As a Client Services Analyst, you’ll become an expert in YouGov’s tracking and profiling databases, enabling you to uncover meaningful insights that address clients’ key questions. This role involves collaborating with clients on research objectives, survey design, and data analysis, with a focus on tourism and consumer behaviour.
If you have a passion for data, problem-solving, and thrive in a fast-paced environment, this is your chance to join a collaborative team that values innovation, responsiveness, and delivering the best solutions to our clients.
Our Data Products Client Services team focus on transforming data into actionable insights that drive strategic business decisions for our clients. Using industry-leading products like BrandIndex, Profiles, and CategoryView. We support clients with brand health tracking, customer journey mapping, audience profiling, and campaign analysis. Our team combines syndicated tools, analytics, data visualisation, and storytelling to craft impactful data stories and build strong relationships as trusted strategic partners.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Serve as the primary client liaison, helping clients across the agency vertical to ensure clients maximise their YouGov data subscriptions with expert guidance on research objectives and best practices.
- Analyse and interpret data crafting high-quality presentations and visualisations that effectively communicate insights to senior and C-Suite audiences.
- Use a blend of syndicated tools, analytics, and storytelling to answer key business questions, such as Brand Health, Customer Funnel Journeys, Audience Profiling, and Campaign Tracking.
- Continuously improve reporting standards and data visualiSations while responding to client requests with efficiency, accuracy, and a proactive approach to solving data-related challenges.
- Aid with internal processes to monitor the health of accounts and subscriptions, providing usage reports and key analytical insights for internal use.
These are the essentials you’ll need to get an interview:
- 1-2+ years of experience, ideally in market research, client servicing, data analysis, or account management.
- Proficiency in Microsoft Office is required, with familiarity in data visualisation tools preferred.
- This role requires a mix of analytical thinking, attention to detail, and excellent communication skills. Every day brings new challenges, and flexibility is essential to tackle diverse client projects.
- Strong critical thinking and problem-solving skills, with a keen eye for detail and a commitment to delivering high-quality results.
- Basic knowledge of statistics and proven ability to manage and interpret data effectively
#LI-AQ1
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
