At YouGov Shopper, we help you stay ahead of trends and rapidly changing shopper behaviour.
We deliver data of fast-moving consumer goods consumption in family by collecting daily purchases in our panel composed by around 15.000 panel lists. These data are processed by our software procedures and delivered to our clients.
We are searching for a Panel Manager profile to introduce into our Operation Team in a position with great professional growth opportunity.
The Panel Manager plays a key role within our Operations team in:
- Manage all the activities in place to administer the Sample used in our continuous and ad hoc surveys/tracking’s.
- Govern the infrastructure and the whole set of processes/procedure used to manage panellists’ information and Data collection.
- Manage all the new projects related to the panel.
- Lead the Panel Management Team.
The Panel Manager is reporting to our Operations Director, also based in Milan.
The Panel Manager ensures excellent quality standards in line with our YouGov Standardized Global Guidelines.
You will be responsible for:
- Defining the Panel design according to standard definition and adapt the Recruitment plan to our needs.
- Instructing the Panel Care/Hot line department about panellists’ management.
- Maintaining the communications, administrative documents and legal documents in our recruitment portal, data collection Apps and mailing system.
- Defining/Reviewing the Panel Incentives system and our offer (catalogue containing the gift to prize our panellists for the collaboration).
- Maintaining the monitoring system, used to check the level of collaboration of our Sample (KPIs).
- Identifying areas of improvement in Panel Management, proposing appropriate solutions in line with YouGov guidelines.
- Liaising with the international Panel Managers team to share and discuss development proposals, in compliance with methodology guidelines
Requirements:
- Degree in Social Sciences, Sociology, Statistics or similar.
- Fluent Italian & English (written & spoken).
- Strong skills in Project management and Team Management.
- Orientation to Problem solving, internal and external customer satisfaction.
- Excellent knowledge of MS Office suite.
We offer a hybrid working model for our YGS colleagues (currently x2 days p/w in office) and competitive core benefits as well additional benefits including:
- An adventure full of challenges and the opportunity to further develop your talents and build your career.
- An exciting work environment that brings people together.
- A dynamic team built on passion, relevance, trust and smart solutions.
And much more...!
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
This is for a permanent contract position.
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
