About You

As Salesforce Administrator, you will play a vital role at Airship. You will help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, helping design scalable best practice solutions, and assisting the product road map. You will enjoy all aspects of user management and user experience including support tickets and training, with user satisfaction as a priority.

 You have a deep comprehension of the Salesforce platform, aptitude to understand both our current legacy setup and our business objectives, to identify areas of improvement. You are comfortable with change management.

 You have experience liaising with stakeholders at all levels, with the aptitude to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

 Responsibilities:

  • Responsible for all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD and sharing rules
  • Salesforce configuration changes, including (but not limited to): workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
  • Understanding of the following is a plus: Triggers; Apex code knowledge; Marketing Automation Tools
  • Support gathering requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
  • Identify unused or underutilized platform features
  • Assist the platform roadmap and help define priorities
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • User support tickets
  • Help monitor and improve user adoption
  • Help with new user and ongoing user training
  • Technical documentation
  • Support of integrated applications including Salesforce CPQ, Gainsight, Docusign, Marketo, LeanData, Calibermind, CaptivateIQ, AppTopia, Ironclad, Linked-in Navigator 

Qualifications and Background

Required:

  • Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Salesforce Sales Cloud
  • Certified Salesforce Administrator preferred
  • Additional Salesforce certifications preferred e.g.:
    • Advanced Administrator
    • Platform App Builder

Desirable:

  • Bachelor’s/Postgraduate degree, or professional qualification

Knowledge, Skills, and Experience

Required:

  • A proactive attitude to platform enhancements
  • Excellent relationship-building skills
  • Be able to liaise with stakeholders at all levels
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Experience implementing Salesforce configuration changes
  • DevOps/release management experience

Desirable:

  • Comprehension of triggers
  • Understanding of Apex code knowledge
  • Demonstrates continued personal/professional development
  • Engaged in the Salesforce community

 

 

About Airship

At the dawn of mobile apps, Airship powered the first commercial messages and then expanded its data-led approach to all re-engagement channels (mobile wallet, SMS, email), app UX experimentation and feature release management.

Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required.

Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of customer experience, loyalty and monetization — mobile app experience (MAX).

Learn more about Airship here: Airship Newsroom + Airship Customers

Airship Benefits Summary

Workplace Flexibility (Fully Remote Option) + WFH stipends + Medical, Dental, & Vision Insurance (PPO/HSA Options) + Mental Health Benefits + Open PTO Policy (take the time you need) + 401(k) Retirement Plan w/a match + Stock Options + Professional Development Program ($1,750/year) + Mentorship Program + Employee Resource Groups + Culture Club + Supplemental Benefits (Life Insurance, Short/Long-Term Disability, Flexible Spending) + Parental Leave + Employee Assistance Program + Referral Bonus Program

Disclaimer

Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands and may be amended at any time at the sole discretion of the Employer.

Apply for this Job

* Required
  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)


Equal Employment Demographic Questions

Airship is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Airship is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Airship People Operations team at peopleops@airship.com.”

Race (Select one) *








Gender Identity (Select one) *




Veteran Status (Select one) *