The role
As an engineer on our Modern Workspace team, you'll focus on Azure (AVD) and M365. You'll be the go-to person for Modern Work support, quickly resolving any issues. Your job will include providing technical help, managing P1 incidents to keep downtime to a minimum, and getting involved in deployments and migrations.
You'll also have a chance to give feedback for product development and help with pre-sales activities to show off how great our solutions are. Your skills are key to designing creative solutions that meet our clients' needs and keeping up with industry trends. Plus, you'll work with other teams to share what you know and always look for ways to improve things.
What will I be doing?
- Act as an escalation point for 1st line Modern Work engineers, offering technical support and guidance within your area of expertise (AVD and M365)
- Delivering, and supporting our core IT products and services.
- Take ownership of escalated and long-standing incidents and monitoring events, ensuring the customer is kept up to date in line with SLAs.
- Identify system issues and create innovative solutions to enhance processing efficiency and stability.
- Helping in upskilling junior members across the product technologies and ensuring they are meeting SLAs
- Contributing to internal documentation and training sessions.
- Contributing to Daily Stand-up and team meetings.
What will I bring to the role?
- Knowledge in troubleshooting, deploying, and managing Microsoft Azure Virtual Desktop (AVD) Technology Stack (Compute, Azure Files, FSLogix)
- Strong understanding of Azure platform technologies, including IaaS and PaaS services and common workloads.
- Ability to review notifications of Security & Quality Releases across technological stack to determine implementation.
- Skilled in supporting and administering M365 technologies, e.g. Exchange Online, SharePoint, Teams, Defender, Intune etc.
- Experience conducting customer environment review (Cost & Performance optimisation).
- Experience and active participation in migrations into Microsoft 365 and/or Microsoft Azure
- Azure Networking e.g. firewalls/ VPNs (Including Hub and Spoke network topologies)
- Identity Management expertise including Entra Domain Services and AD FS
- General Windows Server and domain services knowledge including Active Directory, Group Policy (GPO), PowerShell, and print/file server experience.
Why work for ANS?
At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance.
We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages.
What’s in it for you?
With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace.
Company benefits
- As standard: 25 days’ holiday, plus you can buy up to 5 more days
- A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days!
- Private health insurance
- Pension contribution match and 4 x life assurance
- Flexible working and work from anywhere for up to 30 days per year (some exceptions)
- Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay
- Company social events – get ready for a jam-packed calendar
- Electric car scheme
- 12 days of personal growth development time
ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.
