Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in Cambridge, UK, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications. The company’s European R&D center is located in The Hague, Netherlands.

Headquartered in Cambridge, UK, Darktrace has more than 2,400 employees located globally. Customers include public sector agencies, education institutions, media, organizations supplying critical infrastructure, and businesses of all sizes worldwide.

This is an excellent opportunity to join a fast-growing company, named one of TIME magazine’s “Most Influential Companies” for 2021 and one of Fast Company’s “Most Innovative AI Companies” in 2022. For more information on our cutting-edge technology, visit darktrace.com.

Job Overview:
At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across our accounts within the western region of the US. You will partner with the regional sales and customer success teams, to ensure that our customers are seeing the full value of the software, leading to a successful renewal. This specific hire will be working with our SMB customers. 

This is a hands on, individual contributor role that is quota carrying.

This role is hybrid based out of the local office, attending a minimum of 2 days a week.

You may also need to travel, nationally and regionally, to visit clients. 

Responsibilities:

  • Working across multiples teams to secure renewals and close upsell opportunities within assigned territories,
  • Forecasting and delivering against substantial retention targets,
  • Managing negotiations with both customers and partners and will also take the lead in resolving service delivery, support of account issues effecting the renewal.

Locations: Seattle, San Francisco, Denver, Los Angeles, Austin (must be located near one of these offices)

Candidate requirements:

The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation. We will be interested to explore your track record and approach to renewals as part of the interview process. Darktrace works with the world’s largest organisations, so you must be able to show experience of working with C-Level executives at multinational organisations. It's likely that your skills will also include:

  • Minimum of 5 years of renewals/account management experience in a SaaS environment 
  • Excellent communication skills and an ambitious approach
  • The ability to work collaboratively with other sales teams to achieve your goals
  • Confidence when speaking with C-level executives within the customers organisation
  • Experience of pricing and contact negotiation.

Benefits:

  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits
  • 401(k)

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