Who we are
Distran is a fast-growing, award-winning, Swiss high technology company producing an extraordinary product: a sensor that literally sees the sounds. Our unique product is used by major global players in Oil and Gas, Chemical, Power and even Space Exploration to detect gas leaks before they become dangerous to either humans or the environment. With strong growth in 35+ countries, our company continues to expand thanks to our amazing people passionate about innovation, climate change, and protecting the environment.
About the role
Due to strong growth in several territories and due to expansion in our customer base, we are looking for a colleague to join us as Application Engineer. The role will focus on maintain and increasing the customer satisfaction and experience with the Distran products in the after-sales process, by increasing our end-user application portfolio, and ensuring the best technical training programs.
Responsibilities
- Organize and conduct internal and external product trainings to customers, sales organization and distributors, either at customer’s site or remotely.
- Ensure technical training programs fit the needs of the customers. Create or adapt the necessary training methods and materials depending on the end-user application.
- Managing technical documentation such as User Manuals, Start Guides or FAQ’s.
- Support in writing white papers, journal publications, technical competitions, etc.
- Coordinate field pilot tests and system installation of new products with external partners.
- Collect information about end-user applications, and develop new applications for our cameras.
- Gather information collected at customer site about product performance as well as operational market intelligence.
- Assure technical support to customers.
Your profile
- Graduated with a Master’s degree in Engineering, Electronics, Physics, Chemistry, or related field. A PhD would be a strong plus.
- Previous technical training or teaching experience
- Excellent verbal communication and technical writing skills. Previous technical and/or scientific publications are beneficial.
- Previous experience in technical customer support is an advantage.
- Good project management skills.
- Great organization skills and flexibility.
- Ability to interdisciplinary work across all levels, functions, and regions.
- Driven by helping others, customer-focused, and a problem solver.
- Composed, can deal with customer complaints in a diplomat way.
- Language: fluent in English and French (verbal and written), other European languages are a plus
- Willingness to travel abroad up to 40% of the time.
- Driving license
What we offer
Bringing a groundbreaking product from a nice technology to a market best seller is a rewarding social and professional experience. This job is for you if you like to give meaning to your work and have a strong impact on a product, on a company, and on your professional growth.
Since the establishment of our offices, our employees in Zurich are also enjoying:
- A flexible work environment with remote working days
- Competitive compensation package
- A central location in the heart of a vibrant neighborhood of Zürich
- Engaging and weekly lunches with our small team, sponsored by us – we do like our food over here!
Note to agencies
Distran does not accept unsolicited resumes from any sources other than directly from a candidate. Distran will not pay a fee for any placement resulting from the receipt of an unsolicited offer, even in a situation where Distran employs the relevant candidate. Agencies must obtain advance written approval from Distran’s Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening. Distran will not pay a fee to any Agency that does not have such agreement in place.
