What if... your work empowered change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of technology and logistics experts forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain while chasing towards our moonshot goal of achieving climate neutral operations by 2025.

Your Role

As a Head of Global Air Freight Operations Process (f/m/d), you will establish globally standardized air freight processes that generate significant value for our key stakeholders through high efficiency and customer centricity. This role can be based in Frankfurt/Main, Hamburg, Berlin or remote.

You will

  • Own, scale and continuously improve global air freight processes to enable a 30X growth in coming 3 years
  • Collaborate closely with our Air Freight Product team on all features to improve our Air Freight processes to create a leading system landscape
  • Be part of a cross-functional air freight task force to scale air freight to the second strategic product pillar
  • Define and implement knowledge management and training programs for global air freight processes
  • Closely work with Regional Process Owners to shape and implement a global standard process for air freight across all locations
  • Be part of and closely collaborate with the global operations leadership team to shape the global operations strategy
  • Closely collaborate with our technology team to drive digitalization and automation within air freight operations

What you bring

  • Successful process expert with deep experience in air freight industry and a proven track record in shaping and scaling air freight processes at a global scale (>10 years experience in air freight operations and process management)
  • Experience in developing, implementing and monitoring processes as well as applying continuous improvement methodology
  • Strong data driven systems thinker with extensive conceptual and analytical skills to shape a process globally
  • Proven track record in multiple markets (ideally in Europe and Asia) with deep understanding of market requirements and cultures
  • Particular experience in digital air freight system development is a plus
  • Six Sigma Green Belt is a plus
  • Knowledge management and certification experience a plus
  • Excellent communication and interpersonal skills
  • Flexibility and willingness to travel nationally and internationally
  • Fluent in English - German and Mandarin is a plus

Forto is an internationally growing company

At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.


  • Company language: English
  • 17+ offices across Europe & Asia
  • 800+ employees
  • 30+ nationalities represented
  • 2500+ customers

Learn more about us


Why Us - You can look forward to

  • Team: At our core, we are in love with progress and cannot cope with the standstill. We leave old paths and look for new roads. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
  • Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.
  • Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
  • Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.


Company Benefits


  • Climate Action Group
  • Emission Offsetting
  • Paperless Office
  • Donating trees


Learning & Development

  • Trainings & Library
  • Language Courses
  • 2 Performance Cycles
  • L&D Budget


  • Visa/Relocation Support
  • Onboarding Plan
  • Remote Onboarding
  • Buddy Program



  • Inspiring Offices
  • Flexible desks 
  • Free vegan snacks and drinks
  • Regular Events

Other Benefits

  • Corporate Benefits
  • Employee & Sales Referral Program
  • Pension Scheme (country-dependant)



Work Environment

  • Flexible working hours
  • Remote Work 
  • Home Office Equipment



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