About Horizons
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
About the role
As a Customer Success Manager at Horizons with a focus on our China-based clientele seeking international expansion, you will play a pivotal role in the client onboarding experience, ensuring our clients successfully transition into and utilize our suite of services. You will be the primary point of contact post-sale and throughout the customer lifecycle. By understanding our clients' unique needs, cultural nuances, and business goals, you will ensure that they derive maximum value from our solutions. Your role will not only ensure a seamless onboarding experience but also provide ongoing support as these businesses expand in foreign markets.
Key Responsibilities:
- Guide China-based clients through a smooth onboarding process, ensuring that they understand and can effectively use the platform and all relevant Horizons’ services.
- Provide clients with insights and advice on global HR related trends, regulatory considerations, and cultural nuances relevant to their target expansion countries.
- Develop and maintain strong relationships with key client stakeholders, becoming a trusted advisor and ensuring their long-term success with Horizons.
- Provide tailored training sessions and materials adapted to the unique needs and cultural nuances of our the clients.
- Gather client feedback and liaise with our product and services teams to ensure our offerings remain relevant and valuable to the China market. Continuously adapt our offerings to the evolving needs of expanding businesses.
- Identify opportunities for upselling and cross-selling Horizons' other services, and work closely with sales, marketing and operations teams to ensure client growth.
- Proactively identify potential issues and work collaboratively with internal teams to address them, ensuring client satisfaction.
- Track, analyze, and report on key performance metrics related to client health, product adoption, and customer satisfaction.
- Understand the business culture in China and ensure that company’s offerings and communications are culturally sensitive and relevant.
- Serve as a bridge between Chinese business culture and the cultures of target expansion countries, ensuring smooth communication and understanding.
Qualifications:
- Bachelor's or higher degree.
- 6+ years of experience in a customer success or client-facing role in China, preferably in EOR, HR services or related fields.
- Native in Mandarin and fluent in English.
- Strong understanding of Chinese business culture and the challenges faced when expanding abroad.
- Exceptional communication, presentation, and interpersonal skills with a global mindset.
- Ability to work independently and in a team environment across diverse teams.
- Proficiency with CRM software and other relevant tools.
- Customer oriented and passionate about delivering exceptional client experiences.
What it's like working at Horizons
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- Select your preferred hardware, be it Windows or Mac, and we'll purchase it for you
How to apply
Please fill out the form below and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: hiring@joinhorizons.com
