About Horizons
At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family.
About the role
The Onboarding Specialist is responsible for managing the entire employee journey, from onboarding to offboarding. This includes overseeing the onboarding process, handling offboarding tasks, and drafting Employment Contract (EC) amendments. Ensuring compliance with policies and regulations, they collaborate with internal and external stakeholders to streamline processes and enhance the overall employee experience.
Your day-to-day
- Oversee the global onboarding process, including collection and verification of employee data, completion of onboarding documents, and setup of payroll and benefits enrollment.
- Collect and verify international employment documentation, such as work permits, visas, and tax forms.
- Draft employment contracts using in-house templates and coordinate reviews with clients and employees, addressing any queries with support from the Legal team and CountryPedia.
- Manage amendments to contracts post-onboarding throughout the employee lifecycle.
- Serve as the main point of contact for international clients, guiding them through global onboarding complexities and providing ongoing support and consultation.
- Ensure compliance by accurately completing and filing all legal and regulatory documents, maintaining precise and confidential records of all client and employee information.
- Communicate clearly about the onboarding process, timelines, and requirements to clients and employees, and provide training on the Horizons platform, policies, and procedures.
- Develop and sustain strong relationships with clients, acting as their primary contact for onboarding-related inquiries and collaborating with internal teams to meet client needs.
- Continuously evaluate and enhance the onboarding process to improve efficiency and client and employee satisfaction, offering feedback to optimize internal systems.
- Monitor compliance with employment laws and regulations, stay informed about legislative changes, and communicate pertinent updates to clients and internal stakeholders.
- Address and resolve onboarding issues promptly, using problem-solving skills and involving your manager in high-risk situations.
- Understand and manage client and employee expectations regarding employment contracts, promoting minimal changes to contract templates.
- Support the global expansion team in transferring employees to in-house entities, coordinating with stakeholders to ensure compliance and a smooth transition.
- Participate actively in team meetings, preparing as needed to contribute effectively.
- Utilize internal CRM systems for effective communication with clients and employees and promote a transparent, knowledge-sharing culture among colleagues.
- Prepare initial debit notes, follow up for prompt payment, and coordinate with the finance team to track and resolve outstanding payments.
- Conduct check-ins with employees and clients after the first payroll cycle to gather feedback, address concerns, and collaborate on solutions tailored to their needs.
What you bring
- Have strong communication skills to clearly explain onboarding processes.
- Show excellent customer service skills to build positive relationships and ensure client happiness.
- Pay close attention to details to accurately manage onboarding and follow legal standards.
- Use good organizational and time management skills to handle many tasks on time.
- Solve problems quickly to keep onboarding smooth.
- Be adaptable to meet changing client needs and updates in regulations.
- Work well with teams like legal, finance, and payroll for smooth onboarding.
- Keep sensitive information safe and private.
- Be patient and understanding, especially when onboarding gets complicated.
- Stay updated with HR and employment trends to improve onboarding.
- Be proactive, checking in often to keep the onboarding process moving fast.
- Prefer experience in managing global benefits.
- Have a Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience.
- Have experience in onboarding or HR, especially in an Employer of Record (EOR) or Professional Employer Organization (PEO) environment.
- Know employment laws and HR practices locally and internationally.
- Be detailed and organized to manage onboarding tasks well.
- Have strong analytical skills to identify and tackle problems effectively.
- Know how to use HR software and CRM systems like Freshdesk, HubSpot, and Confluence.
- Work effectively in a fast-changing environment.
- Collaborate across various departments to ensure a seamless onboarding experience.
- Deliver excellent client service and provide solutions that meet their needs.
- Be culturally aware and able to work with diverse clients and employees.
- Act professionally and maintain confidentiality in all dealings.
What it's like working at Horizons
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being a Horizoneer means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- Select your preferred hardware, be it Windows or Mac, and we'll purchase it for you
How to apply
Please fill out the form below and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: hiring@joinhorizons.com
