Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

We are seeking a skilled and detail-oriented Technical Writer to join our team at Optimove. As our first ever Technical Writer, you will be crucial in creating high-quality documentation and content that effectively communicates technical information to our diverse audience, including developers, marketers, and business stakeholders. You will collaborate with cross-functional teams to produce clear, concise, and user-friendly documentation, ensuring our customers can fully leverage our platform's capabilities.
 
Key Responsibilities:
  • Documentation Creation: Develop and maintain comprehensive technical documentation, including user guides, API documentation, integration guides, FAQs, and release notes.
  • Collaboration: Work closely with product managers, developers, customer success, and marketing teams to gather information and ensure accuracy and clarity in all documentation.
  • Quality Assurance: Review and edit content created by other team members for accuracy, clarity, and consistency. Additionally, review and reinvigorate our existing documentation portal, the Academy.
  • User-Centric Approach: Ensure all documentation is user-friendly, addressing the needs of both technical and non-technical users.
  • Continuous Improvement: Stay updated with industry trends and best practices in technical writing and continuously improve documentation processes and standards.

Requirements:

  • 3+ years in writing user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions, and system operations.
  • 3+ years of proven experience in a tech (marketing and/or CDP expertise is preferred) company.
  • Passionate about delivering the best developer experience through documentation.
  • Excellent technical understanding of marketing technologies and ecosystems.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to work autonomously, be proactive, prioritize, communicate, and function in a small team.
  • Comfortable taking on long-term, complex technical writing projects in a self-directed manner.
  • Experience/familiarity with a few coding and scripting languages such as JavaScript, CSS, HTML, REST APIs, and other typical office suite applications.

 

 

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