Enterprise Solutions Lead

Enterprise Solutions Lead Role Overview:

You'll report to: Lloyd Peters Head of Revenue UK & EMEA  

Team: Revenue

Location: While Send is a remote-first company, this role will require a significant portion of face-to-face time in London with our clients and prospects in the London Insurance Market. We've listed this role as hybrid to be transparent about this and the successful candidate can expect to be in our London office (Monument) between 2-3 days per week on average.

Salary Range: £100,000 - £160,000, made up of a base salary of £100,000 – 120,000, plus ‘on target’ bonus of £40k

Job Type: Full-Time, Permanent

Start date: As soon as possible

Visa / Sponsorship Available: Not Available

The Enterprise Solutions Lead Role

As we continue our mission to be the market-leading underwriting software platform for commercial and specialty insurers, we are excited to kick off the search for a Enterprise Solutions Lead.

As the Enterprise Solutions Lead, you will play a key role in the growth of Send by acting as our mouthpiece to prospective and current clients on how their business can operate and improve using our solution.

Our customers have complex operations, challenging application landscapes and write various types of (re)insurance; the Enterprise Solutions Lead will be responsible for helping understand these complexities and shape how Send will work for our clients, shaping a functional roadmap that de-risks delivery and maximises their ROI.

You will work closely with cross-functional teams, including sales, business analysis, product management and customer success, to ensure that our solutions meet the unique needs and requirements of our clients in the insurance industry.

About Send

Send is a rapidly growing InsurTech company founded in 2017 by our three Co-Founders, Andy, Matt, and Ben all with extensive experience within the Insurance sector. Their driving force behind founding Send was their collective vision to reshape and enhance the processes of commercial insurers by seamlessly integrating advanced technology and deep expertise.

In 2022 we were recognised by Insurance Times as the Technology Innovation of the Year for Underwriting at the Tech & Innovation Awards, and were selected as 1 of 14 international scale-up businesses (out of 1,150!) for the PwC Scale InsurTech programme. In 2024 Send was recognised as one of the Best Insurance Companies to Work for in the UK, achieving an outstanding 5-Star rating by Insurance Business UK Business! We’ve also been named a Leader in Underwriting Workbench applications by analyst firm IDC.

Excited by the opportunity to transform the insurance landscape? Then check out the role below!

#loveunderwriting

Our Funding

From 2017 to 2022, we bootstrapped our growth journey, transforming into a profitable and stable company. In November 2022, after a year of remarkable expansion in our revenue and team, we successfully obtained £9M in Series A funding to accelerate our expansion in the UK and US and our product development.

The Send Team

Over the past 18 months, Send has experienced remarkable team growth, expanding by over 50% to a team of 80+. At the beginning of 2023, our team was based in the UK and Poland. We’ve taken significant strides towards establishing a global presence and now have team members across the US and India, all working collaboratively to be the market-leading underwriting software platform for agile insurers.

What You’ll Be Doing as an Enterprise Solutions Lead 

Solution Discovery – primary role

• Work with prospective clients during our sales process to understand their business objectives, processes, and requirements either through formal RFP processes or paid ‘Discovery’ phases
• Identify the right combination of Send’s solution offering to meet our clients’ needs
• Help shape and communicate Send’s vision for the future of underwriting to senior client stakeholders as enabled by Send’s current product and product roadmap
• Support clients in designing their target state business architecture and capabilities with Send Workbench at the heart of their UW operations – i.e. how does Send fit and interact with broader business capabilities.
• Work with our business analysis teams to identify Send’s product fit to the customer requirements and the level of configuration, integration required
• Identify and articulate the benefits of using Send across both top line growth and cost savings
• Act as a trusted advisor to clients, providing strategic guidance and recommendations on how to maximise the value and ROI of Send’s solutions and alternatives to current business practice
• Attend industry / market events on behalf of Send to communicate our solution offering and understand the latest market trends and solutions

Delivery Oversight

• Work with the delivery team (delivery managers and BAs) to ensure the solution scope and vision is accurately reflected in our project product backlog and the solution vision is clearly understood
• Provide input on business practice and priorities to delivery roadmap sequencing
• Provide product SME support and steer into client delivery teams and SI partners to address any product queries, and to ensure partners are implementing the product in the right way
• Provide SME oversight and escalation for delivery team during design and UAT to ensure we’re delivering what we set out to / committed to clients

Product Innovation and Enhancement

• Collaborate with product management and engineering teams to provide input and feedback on product roadmap priorities, feature enhancements, and new product development initiatives.
• Stay current on industry trends, market demands, and competitive landscape to identify opportunities for product innovation and differentiation.
• Advocate for client needs and requirements in the development process, ensuring that our solutions remain relevant and competitive in the market.

The Skills and Experience needed for the Enterprise Solutions Lead Role

• 10+ years of experience in leading technology enabled business transformations in the insurance industry, preferable with strong knowledge of commercial / speciality insurance.
• Strong understanding of insurance industry processes, products, and regulations, with experience working with insurance carriers, brokers, or agencies.
• Ability to both understand executive level business concerns as well as granular business requirements – and be able to shape a solution that connects these seamlessly
• Proven track record of successfully leading and delivering product definition, business architecture or functional requirements for software implementation projects, in a SaaS environment.
• Ability to identify and communicate alternative solutions to challenges; understanding when to challenge established practices and when to adapt to them.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively interact with clients and internal stakeholders at all levels of the organisation.
• Experience with agile project management methodologies and tools is a plus.

What’s on Offer - Life at Send

Health Insurance through AXA, covering medical, dental, optical, mental health and therapies, plus access to Spill that provides free confidential mental health support and therapy.

Life Insurance with coverage of four times basic salary, and Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Salary sacrifice pension scheme through Royal London. Send contributes 8% and employee minimum of 4%.

Time Off - 25 days annual leave for all colleagues, no matter where you are located in the world, plus public holidays. We also offer volunteering time and a wellness day.

Annual learning and development budget to use through Learnerbly, giving you access to hundreds of books, courses, conferences, subscriptions and learning resources to support your development.

Check out Send's public Handbook for more information on our product, recruitment process, team, benefits and much more. https://www.notion.so/sendtechnology/Send-Playbook-d3e52ac537064181a3bc7e9308a49564?pvs=4

Enterprise Solutions Lead Interview Process

Our recruitment process for the Enterprise Solutions Lead role will consist of an intro call and 3 formal interview stages:

Intro call with our in-house recruiter, Liam (30 minutes) - This will cover your background, motivations and communication, along with a chance to get to know Send and the role better.

Stage 1 – Interview with Lloyd Peters, Head of Revenue – UK (45 minutes)

Stage 2 – Interview with Natasha Bond, Chief Delivery Officer (45 minutes)

Stage 3 – Interview with Andy Moss, CEO (45 minutes)

At Send, our focus lies in enhancing our culture rather than building a team that fits a cultural alignment. We recognise from our experience that a diverse, equitable, and inclusive team enhances our innovation, creativity, decision-making, overall performance, team success, and much more.

When considering applying for a role that has captured your interest, we encourage you to submit an application even if you don't meet every requirement. Studies show that women, Indigenous people, and individuals of color are less likely to apply for jobs unless they meet every qualification and requirement detailed within the job advert. At Send, we aim to break away from this trend.

When it comes to growing the team, we welcome everyone to apply, irrespective of your background, ethnicity, or culture. We are committed to thoroughly reviewing all applications and refraining from discrimination based on race, ethnicity, color, religion and belief, national origin, sexual orientation, age, marital status or civil partnership, family status, pregnancy and maternity, disability (both visible and invisible), gender identity or expression, or any other legally protected status.

We understand that fostering inclusive hiring practices is a continuous journey that requires dedication and ongoing improvement. We welcome any feedback you may have regarding our hiring or interview processes.

If you have any specific needs or additional requirements, please feel free to share them with us in the designated space on your application. Our aim is to ensure a smooth and comfortable application and interview process as possible.

Need help with your application or have additional questions regarding the role? Email - liam.longstaff-pagoni@send.technology