Customer Success Manager B2B (f/m/d)

Customer Success Manager B2B (f/m/d)

Leipzig, Germany (Hybrid)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products! 

In order to reshape the fashion industry in a resource-saving way, we are looking for committed talents like you: Enrich our dynamic team as Customer Success Manager (f/m/d) and let's develop innovative solutions for our customers and us, together. It is a full-time position and offers the flexibility to work remotely at our Leipzig headquarters and occasionally remotely within Germany.

What You'll Do

• Supporting existing customers: You are the main point of contact for our B2B customers and ensure that their concerns are handled professionally and in a timely manner. Through regular communication and personal appointments via teams but also on site, you build long-term, trusting relationships.
• Selling platform solutions: You will identify potential needs for our platform solutions among existing customers and present them convincingly. Through needs-oriented advice and tailor-made offers, you can convince customers of the advantages of our solutions.
• Customer growth: In addition to selling platform solutions, you will also identify other upselling and cross-selling opportunities and support the customer holistically.
• Customer reactivation: You will analyze previous customer contacts and develop strategies for reactivating inactive customers. Through targeted approach and tailor-made offers, you bring customers back into our pipeline.
• Salesforce usage: You will effectively use our Salesforce system to manage customer information, track activity, and generate reports. Previous experience with Salesforce is an advantage and is appreciated.

What You'll Bring

• Experience in customer relationship management or sales, ideally in the B2B sector
• Excellent communication and presentation skills in German and English
• Analytical thinking skills and the ability to make data-driven decisions
• Experience in using CRM systems, preferably Salesforce
• Ability to work in a team and the ability to work effectively in a dynamic environment
• Industry knowledge in the field of textile printing is an advantage

Why Should You Join Us 

• Flexibility & Trust: Enjoy flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs. 
• Time to Recharge: Take advantage of a generous 30 days of holiday, and relish family-friendly working policies that cherish your precious moments with loved ones. 
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations. 
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth. 
• Perks That Delight: Enjoy the convenience of using our company car, and revel in a remarkable 50% discount on all our products, along with exclusive access to irresistible discount campaigns. 
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events. 
• Celebrate Success: Join our lively company events, from invigorating hiking days to unforgettable summer and Christmas parties. Relish Fridays with refreshing drinks, making every moment memorable. 
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment. 
• Discover Spreadster Life: Connect with team members through our unique "Meet-a-Spreadster" program, gaining insights into our diverse world.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.

You can find our data protection information for applicants here / Unsere Datenschutzhinweise für Bewerber findest Du hier: https://www.spreadgroup.com/data-protection-applicants/