About Us
Founded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We partner with thousands of merchants, from leading global and regional brands such as SHEIN, Jarir, Noon, IKEA, and H&M to small and medium businesses. Our rapid growth has resulted in success as we mark our Unicorn status. It's exciting, and this is just the beginning. It's more than a place to work; together, we are a customer-focused community, changing people's lives whilst achieving business results.
Your role
We're seeking an In Store Operations Executive for our Strategy and Operations team. As In Store Operations Manager, you will be crucial in defining Tamara’s commercial strategy, success metrics, targets and go-to-market plans for Tamara’s products.
Drawing on your proficiency in identifying target merchants, developing lead generation strategies and overseeing implementation you will be responsible for ensuring smooth Tamara service execution and boost in-store awareness for partners and customers to create unique experiences only Tamara can provide.
With a proven track record of combining strong organization with a meticulous attention to detail, ensuring accuracy and efficiency, master communicator (Arabic & English), and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Assess store performance by conducting regular checks to ensure they meet Tamara's standards and provide additional support/training where necessary.
- Assist in identifying initiatives to enhance the onboarding process for new stores and key accounts.
- Conduct mystery shopping of existing merchants on a regular basis to properly understand what the experience is like, and identify/share improvement opportunities with the company and the merchant.
- Provide expert guidance to partners on Tamara’s products, features, and services.
- Ensure Tamara collaterals are readily available, deployed and prominently displayed in partner stores.
- Ensure cashiers at Tamara merchants know how to properly use Tamara’s payment services.
- Assess, evaluate and identify improvement opportunities from both an existing and new merchant perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
- Assess, evaluate and identify improvement opportunities from both an existing and new customer perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
- Share findings cross functionally, and test/experiment with improvement opportunities.
- Report on findings and initiatives on a regular basis.
Your expertise
- Bachelor’s degree in business, marketing or related field.
- 0-2 years of professional experience.
- KSA driver's license is mandatory.
- Strong Arabic and English communication and interpersonal skills.
- Highly organized with a strong attention to detail.
- Ability to work independently and as part of a team.
- Proven ability to adapt to a fast-paced environment.
- Highly energetic and proactive.
- Creative problem solver.
Join the revolution
Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.
We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.
All qualified individuals are encouraged to apply
