Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.
Role: Administrative Assistant
Department: Sales
Location: Yokohama, Japan
Reports into: Head of Japan
Contract: Fixed Term Contract
About the role
Disguise is seeking an Administrative Assistant to act as a bridge between the Japan office, the APAC region, and the London HQ, ensuring smooth operations and supporting the company's continued growth. This role involves collaboration with multiple departments, including operations, sales, marketing, and finance, with a primary focus on the Japanese market.
A successful candidate will have excellent communication and team-building skills, and will be able to contribute to the further growth of the Japanese market.
What you will do
- Manage Japan's bank records and handle invoice and tax payments.
- Communicate with customers regarding logistics, finance, and operational matters.
- Provide support for in-house training sessions and events.
- Assist the operations team in preparing shipments and related documentation.
- Support the marketing team with Japan-specific activities (e.g., email communication, budget management).
- Assist with onboarding and offboarding procedures for the Japan team.
- Manage office inventory and coordinate with relevant departments (e.g., demo servers, marketing materials, sales stock).
- Provide translation support for both written documents and verbal communication.
Experience we are looking for
- Proficiency in Microsoft Office or relevant software
- Managing multiple tasks, on time, and to a high quality in detail
- Strong communication skills in both Japanese and English
- Experience collaborating with multiple teams or departments
- Experience in the B2B industry
- Experience in logistics, administration, and accounting is preferred
Skills, behaviors and values we are looking for
- Ability to collaborate effectively and build strong relationships with both team members and customers
- A proactive mindset with a positive attitude, demonstrating a global perspective
- Excellent attention to detail
- Clear and effective communication skills, both verbal and written in English and Japanese
- Passionate about expanding your knowledge and skills
- Flexibility and ability to multitask effectively
About Disguise
Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches.
Disguise’s Emmy award-winning ecosystem of software and hardware is revolutionising every sector of the entertainment industry. With visual experience software, seamless end-to-end workflows, proven premium hardware and a Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around.
Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team, Meptik. Working with Disney, Snapchat, Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment.
To discover the next dimension of entertainment at Disguise, check out our showreel.
Don’t Disguise your differences.
Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.
Our values
- Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
- Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game.
- Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
- Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
- Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.
Our benefits
- We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Hybrid working between home and our offices (dependent on role and location)
- Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, employee assistance programmes
- Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Training, coaching & mentoring
