WORK LOCATION: Berlin & Home Office as hybrid model
DIRECT REPORT: Director Customer Care


Internal team size customer care: approx. 40 people / divided between 3 team leaders
Trained people externally: 50 people (our internal Partner Manager is taking care of them)



As a team leader in our Customer Care department, you are leading one of our international teams. Your team is made up of about 15 great people of different nationalities. You will be responsible for the performance and the compliance with processes within the department.

  • You will continuously optimize existing processes and thus ensure quality standards
  • You actively carry out coaching and training within the team
  • You will take care of the continuous sales development of your employees and further expand active product sales in inbound
  • You recognize the potential in your team and offer your employees development opportunities
  • You prepare regular reports for the Director of Customer Care
  • You will conduct feedback, target and development discussions and therefore you are always in close contact with your team
  • You will be responsible for the vendor management with our external partners



  • You have worked in operational customer service for several years and you already led a team in a customer service environment
  • Your German and English skills are very good, both written and spoken
  • You are a strong personality with assertiveness and negotiating skills
  • You are data driven, analytical, result-oriented and you focus on solutions rather than problems
  • You are characterized by a high degree of loyalty
  • You have the ability to motivate and inspire people



The DEVELOPMENT of each exponDOer is of the upmost importance to us: 

  • You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first 4 to 6 weeks of the onboarding. 
  • Your opinion makes a difference, and you will help us to shape with us expondo’s future. 
  • We provide free user accounts for both Udemy for Business and Babble to promote your constant development. 


We offer all our employees the FREEDOM to work how it is best suited to their needs: 

  • Whether it will be remote, from the office or a hybrid of both, we will support any decision made and provide the needed hardware to work in comfort. 
  • If you decide to work at one our locations, all the recommended protective measures are in place for a safe working environment.  
  • We provide flexible working hours, work-free weekends, and there are no nightshifts. 


In our CULTURE we respect our employees’ needs and care for each other: 

  • We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance. 
  • We also grant expondo sponsored psychological support for all our employees around the clock. 
  • You will be a part of a diverse team in which good humour, mutual support and respect are highly valued. 



The expondo group is an international e-commerce company with more than 400 employees. We are a renowned manufacturer and online retailer of niche products created by experts for experts, operating in Europe and having locations in Germany, Poland, Hong Kong and China. Our focus is to provide our customers with an appropriate and scalable service. 

To be a part of the extended expondo family is to be a part of an ambitious and dynamic global company. What lies ahead in terms of future is in the hands of our employees. It is their ideas, vision, skills, and talents which allow for us to succeed in this fast paced, globalizing world. It is the trust, partnership, and commitment that we have for each other which is the key to achieving further success, as we move forward together by owning our actions. 

It’s time to get it done with expondo and the time is now. 



Personal and functional designations are valid for all genders (male/female/diverse)

Your contact person:
Dorota Piotrowska | Talent Acquisition Manager
Centrum Marszałkowska, ul. Marszałkowska 126/134
00-008 Warszawa I Polska

Apply for this Job

* Required