Customers Success Associate - (Argentina)
Do you want to work for one of Europe’s fast growing tech companies? Are you looking for most, if not all of this:
- An environment where coaching is part of the DNA, where you can develop quickly and where your manager will invest in you as much as you invest in yourself
- A rocketship in hypergrowth that will offer ample personal development and career opportunities
- A place where you can combine your love for food and the hospitality scene with your outstanding sales skills
- Perhaps you’ve felt that door was closed until now?
Flipdish is recognised as a global leader in digitalising the hospitality sector and 2022 will see a continued focus on revolutionising the Spanish restaurant industry. Due to industry demand and continued growth at Flipdish. You will join us in an incredibly exciting phase of transition and growth with a huge opportunity to unlock massive revenue potential across our Spanish client base.
What You’ll Do
- Develop and manage the relationship with the partners of the accounts in your portfolio.
- Be responsible for their performance, analysis of their main KPIs and constant growth.
- Build and mantain a strong commercial relationship with your customers, ensuring that Flipdish remains the “go-to” platform for digital ordering in this sector.
- Understand and effectively communicate the company's value proposition, technology offering, process and current partnerships.
- Communicate with Product and Engineering departments to find solutions for any customer bugs that could exist.
- Reporting to customers and proposing different action plans to grow the customer base.
- Follow up on churn accounts.
- Like any company in hypergrowth, change happens in abundance at Flipdish. You’ll need to be very adaptable and comfortable with incomplete information and living in the grey.
- At least 1 year of experience in similar position.
- Highly organised - ability to build pipelines and track current/ future processes.
- Strong commercial and communication skills.
- You are passionate about changing the traditional and innovating the future - You believe in the benefits and improvements that Self service Kiosks, Apps, Websites and Table Ordering solutions will bring to our clients.
- Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Natural motivator, relationship builder and team player.
- You have an eye for detail and a highly analytical mindset.
- You are fluent in English and able to communicate and attend meetings with English speakers.
- Knowledge of MS Office, specifically Excel.
- Have worked in the hospitality industry and understand the pressures and pain points of our clients.
- Bachelor in Business Administration, Marketing, Industrial Engineering or Public Relations.
Too many to list on this job post! We are a growing startup that understands that only amazing incentives will attract the best talent. This obviously includes ESOP because we want all of our best employees to have skin in the game.
In addition to a long list of incentives, we provide unparalleled opportunities for growth and development. If you are smart, ambitious and hard-working, we will do whatever it takes to convince you to join the Flipdish rocketship!
No business embodies diversity like the food business. And at Flipdish, we're all about empowering those diverse, local, independent businesses - all over the planet. For us,
diversity isn't a checkbox. It's embedded in how we work. We are committed to building an inclusive and diverse team that represents a variety of backgrounds, perspectives, and skills - all working together in an open, honest and transparent culture. Because our strength comes from embracing our differences: differences that reflect the diverse customers we serve.
Please note that for this role we only accept applications from candidates directly. No recruitment agency assistance is needed.
Flipdish is a hyper growth technology company (Deloitte Fast 50) who puts hospitality brands of all sizes in control of their business growth with a digital ordering and marketing system that builds brands, grows profits and turns customers into regulars.
With a branded website, app or self-service kiosk, powered by Flipdish’s world-class technology, hospitality brands can directly accept digital orders without having to list on aggregator platforms, at a lower cost and with more control over the customer experience.
Started in 2015 by technology entrepreneurs James and Conor McCarthy, Flipdish is headquartered in Dublin with a team of 280+ digital food retailing enthusiasts, 7000 active clients across 25 countries with teams in Ireland, UK, Spain, France, Germany and the US.
Flipdish Mission Statement: “To provide food businesses with the best-in-class tools and support they need to win.”