Join us as a Process Manager (m/f/d) - Internal Audit & ISO 9001 in our Cross-Business Unit on a shared journey that matters!
At the core of our digital product development, the Process Manager ensures that our agile, lean, and quality-driven processes align with our commitment to creating value-driven, customer-centric software. This role offers an exciting opportunity to shape how our teams work by embedding lightweight, effective processes that maintain agility while meeting high-quality standards.
About your Role
As a Process Manager, you will play a pivotal role in defining, implementing, and continuously improving processes across our product development lifecycle. Working alongside cross-functional teams and engineering leaders, you’ll create a supportive environment where our agile practices can thrive. This role focuses on integrating processes in line with ISO 9001, ensuring compliance while supporting teams to remain adaptive and efficient. By fostering a culture of continuous improvement, you will help deliver valuable software to our customers seamlessly and sustainably.
What you will do
Process Identification and Documentation
- Identify and define key processes in collaboration with cross-functional teams and Directors of Engineering.
- Ensure documentation is lean and agile, providing just enough structure to guide teams without adding unnecessary overhead.
- Create and maintain process documentation that aligns with ISO 9001 standards, utilizing tools like Signavio and Confluence.
Process Implementation
- Roll out defined processes across product development teams, ensuring alignment with daily workflows.
- Empower teams to take ownership of their processes, integrating them with continuous delivery and agile principles.
Process Monitoring and Measurement
- Utilize dashboards and agile tools for transparent, real-time visibility into team progress and process effectiveness.
- Facilitate iterative management reviews, focusing on data-driven insights inform continuous improvement efforts.
- Conduct lightweight, agile-friendly audits of processes to ensure alignment with quality objectives.
Process Improvement
- Implement feedback loops to enable teams to adapt processes based on data, customer feedback, and audit results.
Compliance and Risk Management
- Apply lean risk management principles to identify and mitigate risks early in the development cycle.
- Ensure processes comply with ISO 9001 and relevant regulatory requirements while supporting agile practices.
- Manage process-related risks, including implementing risk mitigation strategies.
Resource Management
- Create a supportive environment, ensuring teams have the tools, resources, and training needed to execute agile and lean processes effectively.
- Support ongoing skill development in agile practices and quality management.
Customer Focus
- Enable close collaboration with customers and stakeholders, integrating feedback throughout the development process.
- Ensure that processes facilitate early and continuous delivery of valuable software to customers for rapid feedback.
Integration and Coordination
- Promote cross-functional collaboration and integration of processes across teams, ensuring cohesive and effective workflows.
- Organize synchronization meetings to address dependencies and align on process improvements.
Documentation and Records Control
- Maintain agile-friendly documentation practices, ensuring essential documents are up-to-date and aligned with lean principles.
- Use version control systems (git) to manage process-related documents, ensuring traceability and easy access.
What will help you to fulfill your role
- Experience in process management within agile and lean digital product development environments. Experience in process modelling methodology and practice in BPMN modeling.
- Practical experience working in an ISO 9001-compliant environment, including designing and optimizing processes.
- Understanding of (scaled) agile software product development and experience with tools such as Jira and Confluence.
- Commitment to continuous improvement with a proven track record of implementing agile-friendly, lightweight processes.
- Excellent communication and collaboration skills, especially in cross-functional and customer-focused settings.
- Ability to facilitate change in an inclusive, customer-focused, and iterative environment.
- While the company language is English, German skills are a plus
We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.
In case you have questions regarding your application, you can approach the recruiter Patty or the hiring manager Roza directly.
Our benefits in a nutshell
- Competitive salary (including bonus)
- Hybrid work setup: work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
- Flexible working hours and possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
- Budget and monthly expense allowance for home office setup
- Possibility of remote work from outside of Germany for up to 6 weeks per year from over 40 different countries - Connect work & travel!
- Public transport ticket (fully subsidized) for commuting and traveling throughout Germany and discount on MOIA rides
- Subsidized fitness club membership or bike leasing
- Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
- Mental health support, 1:1 sessions with external professionals and mental unload workshops
- 30 vacation days, sabbatical and unpaid leave option
- Relocation support with service provider (visa, administration, etc.)
- Dog-friendly offices
For student & internship positions, we have an adjusted set of benefits. You can find them here.
Be who you are!
We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.
In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.
Our Future Work model
Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.
Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.
Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.
Who we are
At MOIA GmbH, our team of more than 350 employees develops the technical products for our on-demand ridepooling service in the form of an end-to-end integrated product, from hub, fleet, and driver management to passenger and B2B solutions. At the same time, we want to make the vision of an autonomously driving mobility service a reality and plan to bring the first autonomous MOIA ridepooling vehicle to the streets by 2025.
At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy.
We aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for everyone.
MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future.
Watch our company video here.
Your application to MOIA
We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us better evaluate your unique perspective and match for the role.
To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role.
