For this role, you will be responsible for the Operations strategy of our Customer Success department and own all processes related to our Customer Lifecycle. You will conceptualize CRM features to make our processes more efficient and drive analyses to maximize customer value and boost our Net Retention Rate. 
Over the past four years, we at SoSafe are on the mission to build the leading human risk management platform that sustainably protects organizations from cyber threats. Today, we have more than 2500 customers and 450 employees from around the world and have been able to convince leading venture capitalists such as Global Founders Capital, Acton Capital and Highland Europe to join us on our journey. 

Your mission

  • Own all our post-Sales customer workflows in Salesforce & Planhat from Implementation, Account Management, Renewal to Expansion. Conceptualize improvements to be executed by our Business Systems team 
  • Derive actionable insights from customer analyses (Customer Lifetime Value, Retention, Product Analytics) and own measures to address these 
  • Responsible for Forecasting of Retention metrics and Upsell Pipeline 
  • Ensure data integrity for all CS-related workflows 
  • You will develop and own our commission plans for Customer Success to reach our retention business goals and work together with our Compensation Manager to ensure correct & timely payout 

Your profile

  • 4+ years of experience in a similar role, preferably in a B2B SaaS business 
  • Strong analytics focus with a high degree of detail orientation and proficiency in data modelling 
  • Deep understanding of customer lifecycle processes and critical thinking to question the status quo 
  • Experience with Salesforce or similar CRM tools is a must. Ideally experienced with Customer Success Platforms such as Planhat, Catalyst or Gainsight 
  • Confident in working & communicating with C-Level stakeholders 

Why Us? 

At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth. 

What we offer

Work-Life Balance: 

  • Flexible hours 
  • 33 vacation days 
  • Daycare Support  

Mobility Support: 

  • Public Transport Subsidy  
  • Swapfiets 
  • EuroRad  
  • Free Parking at HQ 

Work Environment: 

  • State-of-the-art tech 
  • Annual company off-site 
  • Networking events 
  • Dog Friendly HQ 

Healthcare: 

  • OpenUp 
  • Fitness First  

Other Perks: 

  • Company Pension Scheme 
  • Corporate Discounts 
  • Referral Bonus 
  • Learning & Development Allowance 

About Us 

We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security. 

Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you! 

Are you our next Cyber Security Hero? 

Join us on our journey to make the digital world a safer place! 

Apply for this Job

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