THE IMPACT YOU WILL MAKE
​As a company we are creating more and better conversations between consumers & companies. As a Product Manager you build the best functionalities for our clients to create more and better conversations with their customers. Embed our clients business processes into conversations creating value for them and their customers and manifest conversations as the core for a client’s customer relationships connecting it to any other customer touchpoint our client might have.
THIS IS WHAT YOU WILL BE DOING
Build the mid-to-long-term roadmap setting the direction of our product development efforts assuring a maximal ROI and staying mostly on our path towards our vision. You oversee whether we deliver on our value promises. 
  • Create and manage well defined and a prioritized feature backlog from various unstructured ideas
  • Shape a roadmap for your product teams, along the strategic priorities we set as a company, aligned with founders and major stakeholders in tech, success, sales, marketing
  • Quantify expected value proposition for each feature we are going to deliver and measure actual value proposition promise after delivery
  • Ensure that our value proposition is well formulated and testified with our marketing, product marketing, success & sales department
  • Continuously research and formulate our differentiation to other products 
YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES
  • Experience as product manager in a SaaS or commerce environment  (Ideally in the field of Marketing Automation, CRM, Customer Service & Helpdesk, CXM, Workflow Management) 
  • Fluent in English, German is a plus  
  • Ability to formulate orally and in written-form / presentations outcomes, value propositions and requirements in a top-down manner  
  • Ability to quantify and estimate value promises, also in absence of any data  
  • Ability to moderate decisions, explain rationales considering contrary arguments  
  • A technical and somewhat architectural understanding
ABOUT US
Our vision is to become the global backbone of Conversational Commerce (cCom).

We at Charles believe "traffic" will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers. For any situation in life we believe It’s  better to have a conversation. Conversations  are the human superpower to create trust, shape relationships and avoid  misunderstandings. In life as in commerce. Between people as between  consumers & companies.      

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we're facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital. Now it is time for you to join us on our journey and pioneer Conversational Commerce together!

At Charles we know teams perform and innovate best when they are diverse. We are committed to create an inclusive and belonging environment where our employees can bring the best and only version of themselves. We embrace and fearlessly welcome meaningful work and innovation no matter of age, gender identity, ethnicity, religion, sexual orientation, disability, status, neurodiversity and else. With our growth, we want to commit to reflect these values and strive to create a workplace where everyone feels heard and valued.

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