About Gelato
Gelato has built the world's largest and most global platform for on-demand production and fulfillment of customized products. Today, those products are part of huge markets, such as apparel, wall-art, drinkware, digitally printed books, greeting cards. In the future, the market opportunities are endless thanks to new technologies such as 3D printing. We support a new wave of e-commerce entrepreneurs to sell their creativity globally, with a more local and sustainable production. With local production and exact matching of supply and demand, there is no waste, and carbon emissions are reduced. 

We own no assets - we build the software that connects world-class production facilities all across the world. We have more than 100 production partners in 32 countries. In 72 hours we can reach more than 5 billion people with customized products in a smarter, faster, and greener way.

The position

We are looking for a passionate IT Manager to support our colleagues day-to-day activities and join our efforts of securing Gelato cyber-assets.

We are looking for people who want to contribute to Gelato's agility. We’d love to talk to you if you’re a talented individual who is passionate about solving complex IT issues and crafting scalable processes. We are enablers who make it easier for our colleagues to unleash their creativity in the digital space.

Reporting directly to the VP of Information Security, you will work closely with every single colleague in Gelato as well as with our business partners.

What you will be doing

  • Provide day-to-day maintenance, troubleshooting and support to Gelato's internal IT systems, including internet connectivity for employees based in 10+ offices across the globe.
  • Provide all levels of IT support and training to internal staff, collaborating with internal and external resources (vendors) as necessary to resolve issues in a timely manner.
  • Standardize software, equipment, and processes across the company
  • Develop and document new support and operations processes
  • Manage equipment orders, tools access, setup, and configuration for new hires, contractors, and Gelato partners
  • Secure user's account information, including access, permissions, and systems groups, and perform system administration functions
  • Track and maintain hardware and software inventory; manage software updates, assets, and licenses
  • With the assistance of the procurement team, manage IT partnerships and purchase of products or services as required for IT projects
  • Prepare and present metrics, activity and progress reports regarding projects, tasks, and operations
  • Use automation and AI to improve current IT processes. 

Who you are
To be successful in this role you will need to have a start-up mentality. You are committed to excelling with energy and endurance while you understand that building a company is very hard but that is what you want to achieve. You have superior communication skills, excellent interpersonal skills, high integrity, and great attention to detail. You are a natural and comfortable leader, and have excellent problem-solving, organizational, and analytical skills. You are interested in keeping up with current best practices in your areas of expertise. You are a self-starter with the ability to excel with little to no direction. You are naturally curious. You have the ability to think creatively and holistically about reducing risk in a complex environment.

You will have a background in IT administration, help desk support or worked as a network administrator in the past. On top of this, you spent 3 or more years in a role focusing on IT management, having performed some of the activities detailed above. You are excellent at articulating the vision and planning the execution of projects.

Moreover, we would like to see evidence of the following in your profile:

  • Experience with Google Workspace and Atlassian products.
  • Fluent in English with strong verbal and written communication skills.
  • 5+ years experience in IT Support, or a related discipline.
  • Experience understanding of implementation requirements for at least one IT service management (ITSM) framework, such as COBIT, ITIL, etc.
  • Experience leading teams is considered an advantage.
  • Experience with cloud solutions such as AWS and GCP, as well as programming or scripting experience is considered an advantage
  • A degree (Master’s is a plus) in Computer Science, a similar technical field of study or equivalent practical experience

All candidates must have the legal right to work in the designated country and will be expected to provide documentation to support this status. Unfortunately, we are unable to sponsor a visa or relocation at this time.

What it’s like to work at Gelato
We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 16 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth. 

Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from. 

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