Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard.
With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it.
We have more than 300 million users and customers worldwide, on our way of making the world a better place, one presentation at a time.
As a Senior Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.
To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed.
We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.
We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.
Responsibilities for the role:
- Manage a book of 20-30 Key Accounts with full responsibility for driving successful retention and growth
- Understand customer needs and business objectives deeply in order to provide the best fitted onboarding, roll-out, reporting and continuous training solutions
- Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
- Act as an expert of Mentimeter towards the customer in order to provide best and most suited advice for usage
- Work closely with our Senior Relationship Manager to set and implement strategies for expanding your logos
- Work with the Senior Relationship Manager to ensure retention and growth of your customers by proactively seeking ways to increase adoption and usage and prove the value of Mentimeter
- Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
- Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high level discussions with potential customers
- Develop customer success strategies and best practices
- Work across the different customer segments in which strategic potential has been identified
Responsibilities not included in the role:
- Closing new contracts (Account Executives do that)
- The commercial responsibility of current customers (Relationship Managers do that)
- Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Resources we have to support you:
- World-class lead generation from the Marketing and Product teams
- Marketing and Sales team to support in analysis and tactics
- Sales Operation function
- Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)
Must haves for the role:
We believe you have 3-5 years working as a Customer Success Manager in which you have gained the following skills:
- Communication & Stakeholder Management
- Proven track record in successfully addressing C-suite executives with a structured and proactive approach to drive continuous dialogues
- Strong presentation skills
- Strong technical knowledge in order to independently drive discussions with customers around SSO or other security related enquiries and to provide the right support accordingly
- Proven record of developing and implementing product offerings according to customer needs
- Ability to structure your work, prioritize tasks and coordinate internal resources
- Excellent data knowledge and strong data-drivenness
- Customer and market expertise
- Build strong knowledge around your customer book and selected companies/industries
- Deep knowledge of Mentimeter and how it can be used across all parts of an organization
- Proven leadership skills
- Overall, this role requires a strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter’s strategy
Nice to have:
- Additional languages (other than English)
- Bachelor or masters degree (field not important)
Please note that this position is located at our Toronto HQ, with starting date being flexible yet ideally as soon as possible.
Compensation model:
We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team. You can read about our benefits and perks here.
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What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.
All of this comes attached with a competitive compensation and benefits package, including pension contributions. Once a year we also relocate to exciting places all over the world like Merida & Buenos Aires for our Toronto colleagues, cities in Europe (for our Stockholm colleagues), and cities in APAC (for our Sydney colleagues), paid for by us of course. Learn more about our benefits by visiting our Benefits & Perks page
Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.
Learn more about our culture by visiting our Culture page.
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