Why work at SurePay?
SurePay is a rapidly growing fintech/regtech SaaS company with a mission to prevent fraud and misdirected payments. Our team of 85+ employees from 20+ nationalities works every day to make payments safer, more secure, and more personal. We're proud of our highly rated company culture and atmosphere, which we work hard to maintain. We work with nearly all banks in the Netherlands and over 300 corporate organizations and are expanding further in the EU.
Your impact
Currently we’re looking for a proactive and structured Implementation Manager to join our dynamic team. This role is central to bridging the gap between our (banking) clients and technical teams, ensuring the smooth deployment of tailored back-end solutions. If you excel at managing complex implementations, enjoy collaborating across diverse teams, and are a persuasive communicator with a knack for problem-solving, we’d love to hear from you!
Key Responsibilities:
- Manage End-to-End Implementations: Own the full lifecycle of implementation projects, from initial planning to successful delivery, ensuring milestones are met.
- Client Coordination: Act as the primary point of contact for banking clients, ensuring their needs are clearly understood and communicated to the technical team.
- Collaboration with Tech Teams: Work closely with developers and back-end teams to ensure seamless system integration (particularly through APIs)
- Draft and Standardize Milestone Plans: Create structured and consistent implementation plans that meet client requirements while adhering to internal standards.
- Stakeholder Reporting: Provide regular updates and maintain strong relationships with internal stakeholders to align project progress and address potential challenges.
- Data Management and Overviews: Use spreadsheets and other tools to create detailed project overviews, track progress, and ensure transparency.
- Recurring Client Meetings: Facilitate regular meetings (mostly via Zoom and phone) to discuss progress, gather feedback, and address concerns.
- Troubleshooting: Identify potential bottlenecks early and work collaboratively to resolve issues, ensuring project timelines are maintained.
How you’ll succeed
- Experience: 1-2 years (or more) in similar roles (such as Implementation Manager, Technical Support, Product Owner, Business Analyst or QA).
- Communication Skills: Exceptional ability to explain technical concepts to non-technical audiences and effectively convey client needs to internal teams.
- Structured and Organized: A methodical approach to managing multiple projects and meeting deadlines with precision.
- Persuasive and Collaborative: Strong interpersonal skills to build trust and align diverse teams towards a common goal.
- Technical Affinity: Understanding of back-end technologies, particularly API-based integrations, and a willingness to learn more.
- Languages: Fluency in English is a must; proficiency in an additional European language is a strong plus.
- Tools Proficiency: Familiarity with spreadsheets and project management tools is desired.
And in return?
In this role you can expect to be a key player in a growing team that thrives on delivering impactful solutions for high-profile banking clients. Our flat organizational structure promotes open communication and accessibility across all levels, creating a collaborative and supportive environment. You’ll be backed by a talented and driven team, dedicated to working together to achieve our shared goals and support your professional growth.
We work hybrid, asking our employees to come to our office in Utrecht at least once a week. We have a good social atmosphere within SurePay, with regular Friday drinks, outings and a fun quarterly meeting where we all come together for a good catch-up. Aside from this we also offer:
- 25 holiday days annually (full-time)
- 8% personal benefit budget which you can spend on extra holiday days, training or take it as additional money
- A working from home allowance
- Work travel expenses covered from door to door (NS Business Card)
- Unlimited drinks and fresh fruit at the office
- A great company culture
- A pension plan to take care of you later
- And of course a competitive salary, 8% holiday allowance and Apple hardware needed for your job (Macbook Pro, iPhone etc).
About SurePay
- Founded in 2016
- ± 85 employees
- ±23 nationalities
- 1 office
- Flat organisation and no hierarchy
- (Business) Casual
- Average age: 31
SurePay makes payments easier, more personal and even more secure. We are a fast-growing FinTech SaaS company and have secured our Series A funding in September 2021. SurePay stems from an innovation program of Rabobank, started in July 2016 and has been an independent BV since the beginning of 2020. SurePay is being backed by three leading investors, Rabo Frontier Ventures, Connected Capital and Iris Capital.
As we continue to evolve and grow, we're working hard to scale further in Europe while continuing to build our talented and driven team. Currently, we're working according to agile methodologies with 5 scrum teams and a business team made up of various disciplines.
You might know us from our leading product, the IBAN-Name Check, also known internationally as Confirmation of Payee. It's used by millions of people on a daily basis and is incorporated into payment platforms of banks, corporates and governmental bodies throughout the Netherlands and the UK. We recently also connected to France, meaning we have started providing cross-border checks. We are planning to continue expanding within Europe, bringing our mission of preventing fraud and misdirected payments. Not only are we entering new markets, but also growing our services and product offering through continuous innovation.
SurePay's core values are; We Care, Build Together, Think Forward and Be Responsible. These core values are the driver's of our culture and can be seen as guidelines on our beliefs and behaviour. It defines what we find important as a company and the way we work together everyday.
- We Care: We are a supportive employer and understand that health, family and safety is what really matters. We care about our employees, customers, partners and end-users. Therefore we value creating a safe workspace where everybody can be their authentic self and where we, together, work on the same mission to provide safer payments.
- Build Together: We believe in teamwork and strive towards the best results together with employees and customers. Our diversity, both personal and professional, is one of our key strengths.
- Think Forward: We are frontrunners and are on top of our game. Our customers can rely on innovative solutions to service their current and future needs. With a problem solving mindset, we anticipate challenges and adapt to a fast changing environment.
- Be Responsible: We all contribute to reaching our mission of reducing fraud and misdirected payments, leading to a positive impact on society. We take responsibility, show ownership and make honest decisions.
More information
More information?
careers@surepay.nl
