Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest growing beauty brand in the UK and are driven by a passionate and disruptive team in achieving our mission. 

We’ve brought together a world class team from a wide range of industries. And as we’re growing extremely fast, we need brilliant people (like you!) - to join us on our journey and help us deliver our goal. 


The Head of Operational Excellence will be responsible for four core pillars: Development, Governance, Deployment and Measurement. You will be responsible for seamlessly implementing and embedding initiatives that drive profitable growth within the business, whilst creating a first-class experience for our customers and our teams.


  • Analyse business opportunities for improved systems, processes, and ways of working
  • Create world class process, systems and supporting optimisation tools
  • Leverage best practice from other industries, and, where this is insufficient, innovate processes to optimise time and operational efficiency resulting in a great customer experience and enhanced company profitability
  • Seeks out and lead on generic and specific efficiency opportunities
  • Work with other support centre functions and operations to adopt process improvements with clear guidance and high adoption
  • Partner with Operations team to best translate and interpret best practices and innovation into measurable, repeatable practices
  • Be an author, publisher and custodian of SOPs and, brand standards and source of truth documentation
  • Establish clear accountability and effective ways of working with key stakeholder/interface points
  • Be the gatekeeper of internal communications to salons
  • Responsible for the operating system that can be translated internationally and across future franchise partners


  • Strong Operational Excellence experience
  • Relevant industry experience in a high-quality, high-street operator (Food/Retail/Beauty is preferred)
    • usiness planning experience
    • Process and analytical driven
  • Detail orientated
  • Excellent Excel and PowerPoint skills
  • Strong communication and presenting skills


Our office is based in Central London and we offer a discretionary hybrid working model, based on the requirements of the role.


  • Private healthcare and wellness support – Benefit from the nail industry’s first private healthcare package including free telephone / video GP appointments and treatment in private hospitals if there is a long wait on the NHS. 
  • Shopping discounts - a range of discounts on some of the largest brands to save you money every day. 
  • Birthday Pamper Party: During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles! 
  • Social Budget - Every month your manager gets a budget to spend pampering you and your team. Expect treats, lunch at work or a night out – to be agreed with your manager! 
  • Holiday on us: An extra day paid holiday on your annual allowance for every whole year you have been with Townhouse - up to 5 extra days! 
  • Employee Discount: 75% discount on treatments 
  • Interest free advance - To cover you for any emergencies and to avoid interest costs, we will provide up to a £50 advance for every day you have worked for us in a month. 
  • Refer a Friend: Earn up to £550 for every successful hire you introduce to Townhouse.



Discover more about us: 

Visit Our Website

Follow us on Instagram

- Follow our Careers Page on Instagram


Equal Opportunities: 

Townhouse is proud to be an equal opportunity employer, embracing diversity without compromise. We celebrate all qualified applicants, irrespective of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

Join us in defining sophistication in the world of nail artistry! 


Apply Now and Be Part of Our Exceptional Team! 


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