Experienced Support Consultant

Who are we?

CLEVR Delivers digital transformation at scale by implementing Siemens and Mendix solutions to serve industries like manufacturing, retail, energy, and more. We leverage PLM, MOM/MES, and low-code technologies for manufacturing optimization and business process automation while ensuring seamless integration with other core systems like SAP, IBM, and Salesforce. CLEVR brings together technology and industry expertise to provide strategic solutions that streamline operations, drive efficiency, and enable digitalization to fit market demands.

About the Job: 

Are you ready to be at the forefront of digital transformation, working with leading-edge Siemens and Mendix technology? Do you possess a curious mind that thrives on complexities? If your heart says "Yes!" then CLEVR has the perfect role for you. We're on the lookout for a passionate, Experienced Support Consultant who will be part of a proud team that brings the quality of their customers' applications to the next level and will work on their applications to ensure they stay healthy, secure, and future-proof. Let's Build Tomorrow Together! 

What makes this role unique:

Join CLEVR in St. Ingbert, Germany (near Saarbrücken)as an Experienced Support Consultant, where you’ll play a crucial and dynamic role within CLEVR. You will be responsible for resolving complex customer incidents, answering inquiries, and implementing application changes. As an Experienced Support Consultant, you will manage your own group of customers, ensuring clear and friendly communication and consistently exceeding their expectations with your proactive approach and forward thinking. You will collaborate closely with other CLEVR Support Consultants and your manager to provide the best possible service. This role demands strong communication skills, dedication to customer satisfaction, and a solid grasp of our products. Ready to take on the challenge?

Your role will include:

• Handle complex incidents and changes reported by a customer.
• Implement fixes and changes and deliver to CLEVR Support standards.
• Keep the incident database up to date.
• Handle proactively generated problems to keep an application safe and future-proof.
• Handle the work on time, meet the SLA KPIs, or escalate in time.
• Deliver First Time Right.
• Take ownership and responsibility of your work and customer applications
• Check the work of your colleagues.

What you bring to the table: 

• Bachelor’s degree in IT or Business IT and Management  
• Knows and applies the best practices of the support department. 
• Knows the ITIL basics within the support department. 
• Fluent in English and preferably in German, verbally and in writing.
• Strong communication and analytical skills  
• Java(script) basics and Styling knowledge (CSS). 
• Mendix Advanced certificate is preferred. But don’t worry, even though knowledge of Mendix and other technologies is a big plus, we are very happy to train you in this! A CLEVR bootcamp is available for you.

What you’ll get:

• Competitive salary
• Annual leave: 30 vacation days
• Work model: Hybrid
• Travel allowance included
• Get a high-end laptop and mobile phone
• Learning and development: 8 value creation days, books, and we back your growth with unlimited access to Udemy
• Annual CLEVRistic party
• Social events: CLEVR Social Club
• Pension
• Variable compensation scheme

CLEVR champions a diverse and inclusive workplace. We welcome applicants of all genders, gender identities, sexual orientations, ethnicities, races, religions, national origins, disabilities, and ages. Join us in building tomorrow together with your unique talents and perspectives.