Hi, nice to meet you!

We're Creative Fabrica. A fast scaling start-up from Amsterdam.

Our mission is to change the way people consume digital assets. We believe that the way current marketplaces sell designs is ok, but not great. We will change that.

Creative Fabrica is a combination of love for art and a passion for handmade crafts and fonts. We believe that each font and craft is a little piece of art. Likewise, we believe that art should be made available to everyone.

About the platform

Creative Fabrica was launched in the summer of 2016 with the mission to change how digital designs are purchased and used. Since our launch we have been through tremendous growth.

We have scaled to 20 million+ monthly page views, viewing over 1.5 million listed products from 5000+ active designers.

Our focus is to have designers on board that offer exceptional high-quality content and make their products searchable in unique ways. This allows our customers to speed up their workflow, allowing them to focus on what they love most: Creating.

We are growing. Fast. You will help us grow even faster.

Job description

At Creative Fabrica our community means the world to us, there would be no Creative Fabrica without them! Our users are extremely engaged, and are at the core of everything that we do.

Our goal at Community Support is to engage with our customers and designers on a deeper level, turning them into brand ambassadors, while making sure we are super consistent, as efficient and effective as possible.

Responsibilities:

  • Handle tickets from our subscribers and designers regarding any and all questions that they have related to the platform and our products and services
  • Contribute to the team OKR’s and individual KPI’s
  • Be the voice of the company, first line of contact for any company contact, filter and pass on messages that are not relevant to Community to other departments as needed
  • Work on other projects relating to the service of our community as relevant

Have an Impact

At Creative Fabrica we look for and work with individuals who are passionate about what they do, not just as a job, but as a craft. We believe our technology will make or break the company, and this is why we are hiring only exceptional talent. In return, we give you trust. We move fast, and we trust you and your skills.

Your profile

Essential:

  • You have 1+ years of experience in Community and Support
  • You have excellent verbal and written English skills
  • You are service minded, you care about making sure our community has a great experience with our platform
  • You are self motivated. You are able to work independently, take ownership of your targets and come up with innovative solutions
  • You are a team player. You have a proven track record of working in collaboration with others, you are friendly, positive and open
  • You are flexible, as we are always evolving you can handle change
  • You are open to feedback and have a growth mindset
  • You are able to work 40 hours a week

Nice to have:

  • Experience with ticketing and project management software
  • You are a graduate
  • You are creative 

Let us take care of you.

  • Competitive Compensation: We believe that hard work, skills and ambition should be fairly compensated.
  • Flexibility: 30 remote days per year. Need a change of scene? Take your laptop, pack a bag and work from the woods, your parents' place or the beach.
  • The best tools and stylish kit: Laptop. Check. Collaboration tools. Check. Killer accessories. Check.
  • Awesome Office: Based in a beautiful office in the centre, working here means delicious lunches in the garden, Friday beers at our local, and access to our own CF library.
  • TGIF: Work Life balance is important - we work hard together, and we have fun together. On Fridays we turn on the speakers, and start celebrating the weekend.
 

 

Is this you?

Let's get in touch. We'd love to speak to you.

You can apply by clicking the "Apply now" button.

Creative Fabrica is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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