Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

What will I be doing:

At Darktrace, as a Renewals Manager, you will be responsible for exceeding our customer retention targets across our accounts within EMEA. You will partner with the regional sales and customer success teams, to ensure that our customers are seeing the full value of the software, leading to a successful renewal.

This is a hands on, individual contributor role that is quota carrying.

  • Working across multiples teams to secure renewals and close upsell opportunities within assigned territories,
  • Forecasting and delivering against substantial retention targets,
  • Managing negotiations with both customer's and partners and will also take the lead in resolving service delivery, support of account issues effecting the renewal.

This is a hybrid role with the expectation of attending our London office a minimum of twice a week. You will also have the opportunity for occasional travel nationally and internationally to visit clients.

What experience do I need:

The successful candidate will likely have strong experience in account management, with a focus on renewals in a SaaS organisation. We will be interested to explore your track record and approach to renewals as part of the interview process.  Darktrace works with the world’s largest organisations, so you must be able to show experience of working with C-Level executives at multinational organisations. It's likely that your skills will also include:

  • Excellent communication skills and an ambitious approach,
  • Experience working in a fast paced renewals role with strong closing experience,
  • The ability to work collaboratively with other sales teams to achieve your goals,
  • Confidence when speaking with C-level executives within the customers' organisation,
  • Experience of pricing and contract negotiation.

Benefits we offer:

  • 23 days paid holiday, increasing to 25 days after two years’ service plus UK bank holidays,                     
  • Additional birthday day off,                      
  • Salary Sacrifice pension scheme with 4% employer contribution and minimum 5% employee contributions,
  • Optional BUPA private medical insurance for you and your immediate family,
  • Life assurance with a benefit of 4x your annual basic salary,
  • Employee Assistance Programme offering both on-line and telephone support and resources to you and your family,
  • Cycle to work scheme,
  • Active social and charity initiatives including our matched charitable giving scheme and employee recognition scheme.

#LI-Hybrid

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