Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

Job Summary

The Senior Manager / Director, Sales Operations – Technical Sales is a critical role within the Revenue Operations team, responsible for driving operational excellence and efficiency to support the Solution Engineering team's success.  This role will act as a strategic partner with the Regional Chief Technology Officer and Solution Engineering leader. 

Reporting into the Revenue Operations Leader, the successful candidate will work collaboratively to streamline processes, manage sales / SE data and analytics and enable overall sales performance.

Location: US

 

Key Duties & Responsibilities 

  • Partner with Senior Leaders in the Solution Engineering and Professional Services teams, to design, implement and monitor key performance indicators (KPIs) around POVs, technical deal reviews, increasing customer growth & engagement
  • Oversee and execute the semi-annual planning process for Solution Engineering team, including global quota creation/allocation, territory assignment and headcount modeling.  Collaborate with others in the SE Organization as well as Revenue Operations, Finance, Commissions and Sales throughout the planning process
  • Develop, document, and standardize SE operations & processes, ensuring they are efficient and effective; identify areas of improvement in processes and implement necessary changes to enhance productivity.
  • Perform analyses across multiple data sets and tools (examples of analyses include SE performance, customer segmentation, propensity to buy, white space, product-specific analysis, etc.).  Provide data-driven insights and recommendations to support strategic decision-making.
  • Drive an operating cadence around forecasting and pipeline management to deliver excellence and ensure sustained, predictable growth across all business units.

 

Qualifications & Experience

  • 8+ years of professional experience in Sales Operations/Strategy, Analytics, Business Operations, or other related fields
  • Strong analytical skills and ability to interpret sales data and metrics effectively.
  • Expert in excel and previous experience working with Salesforce processes and report template creation.
  • Familiarity with professional services and Solutions Engineering roles
  • Familiarity with PowerBI. 
  • Proficiency in CRM software and sales automation tools; experience supporting the implementation of a CRM or other sales tools is a plus.
  • Excellent organizational and project management skills.
  • Strong communication and interpersonal abilities; effective storyteller who can engage an audience.
  • Experience in developing and implementing sales processes and strategies.
  • Knowledge of sales forecasting and planning methodologies.
  • Ability to thrive in an urgent, and evolving environment.
  • Bachelor's degree from an accredited university.

 

Benefits

  • 100% medical, dental and vision insurance, plus dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits
  • 401(k)


    #LI-Hybrid

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Demographic Questions (US)

Darktrace is an equal opportunities employer and is committed to ensuring Darktrace is the best place for everyone, regardless of background, to build their career. We invite applicants to share their demographic background. [This is an entirely voluntary aspect of the process and whether you choose to provide the data or not will have no bearing on your chances of success in the recruitment process and equally any demographic data that you do provide will have no bearing on your chances of success in the recruitment process.] This information will not be available to hiring managers during the recruitment process.

If you choose to complete this survey, your responses may be used to identify areas of improvement in our recruitment process to further our Diversity, Equity & Inclusion goals. https://darktrace.com/legal/privacy-policy

How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)












How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender?




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional or other) that substantially limits one or more of your major life activities, such as mobility, communication (seeing, hearing, speaking) or learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)




Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.