Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world’s most complex threats, including ransomware, cloud, and SaaS attacks.

Our roots lie deep in innovation. The Darktrace AI Research Centre based in our Cambridge, UK headquarters, has conducted research establishing new thresholds in cyber security, with technology innovations backed by over 130 patents and pending applications.

For more information on our cutting-edge technology, visit darktrace.com.

Job Summary

We are seeking a dynamic and experienced HR Operations Manager to join our team. This role is pivotal in ensuring the smooth operation of our HR functions, leading and mentoring the HR operations team, and driving continuous improvement in our processes. The ideal candidate will be a strategic thinker with a passion for people and operational excellence.

Location - The ideal candidate will be based in New York or Reston.



Key Duties & Responsibilities

  • Mentor and Lead the HR Operations, AMS Team:
    • Provide guidance, support, and development opportunities to team members.
    • Foster a collaborative and high-performance culture within the team.
  • Manage HR Tickets in a Timely Manner:
    • Oversee the HR ticketing system to ensure all inquiries and issues are resolved promptly and efficiently.
    • Track and report on ticket resolution metrics.
  • Develop Standard Operating Procedures (SOPs):
    • Create, update, and maintain SOPs for all HR processes to ensure consistency and compliance.
    • Train team members on new and existing SOPs.
  • Identify Process Improvements:
    • Continuously evaluate HR processes and identify areas for improvement.
    • Implement best practices to enhance efficiency and effectiveness.
  • Lead and Participate in HR Projects:
    • Manage and contribute to various HR projects, ensuring they are completed on time and within scope.
    • Collaborate with cross-functional teams to achieve project goals.
  • Ensure Compliance:
    • Ensure all HR activities comply with local, state, and federal regulations.
    • Stay updated on legal and regulatory changes affecting HR operations.
  • Collaborate Across Departments:
    • Work closely with other departments to align HR initiatives with organizational goals.
    • Facilitate effective communication and collaboration between HR and other teams.
  • Lead the Wellness Initiative:
    • Develop and implement wellness programs to promote employee health and well-being.
    • Monitor the effectiveness of wellness initiatives and make adjustments as needed.
  • Monitor the Visa Process:
    • Oversee the visa application and renewal process for employees.
    • Ensure compliance with immigration laws and regulations.

Qualifications & Experience

  • Bachelor’s degree in Human Resources, Business Administration, or a related field.
  • Minimum of 5 years of experience in HR operations or a similar role.
  • Strong leadership and mentoring skills.
  • Excellent organizational and project management abilities.
  • In-depth knowledge of HR processes and compliance requirements.
  • Exceptional communication and interpersonal skills.
  • Proficiency in HR software and ticketing systems.

Benefits

  • 100% medical, dental and vision insurance, plus 100% for dependents
  • Paid parental leave
  • Pet insurance
  • Life insurance
  • Commuter benefits
  • 401(k)

 

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