About us:
We’re a forward-thinking team of seasoned professionals committed to pioneering development of the next generation of Web3 infrastructure and tooling products.
With a strategic blend of expertise in cryptography, blockchain, fintech, telecommunications, and cybersecurity, we’re committed to driving innovation and setting new standards in the vibrant Web3 space.
We’re a globally distributed team of 60+ dedicated members coming from diverse cultures and backgrounds, united by a shared purpose and mission of shaping the world as a slightly more autonomous, gentler place.
What we do:
We’re the team behind Presto, a robust platform for seamless deployment and management of zkEVM and optimistic rollups, abstracting away complexity for sustainable mainstream blockchain adoption. In addition, our reliable Stakeway infrastructure and deep expertise - secures $1B of digital assets, helping unlock non-custodial staking opportunities for institutional players.
Join us on our mission!
We’re seeking a punctilious Tech Support Engineer to join our Presto team. This is a client-facing role that stands at a delicate intersection of technical proficiency and exceptional communication. As the Tech Support Engineer, you will be a crucial mediator between our customers and internal engineering teams, ensuring seamless troubleshooting and solution delivery.
Roles and Responsibilities:
- Provide diligent support service to our customers, assuring technical issues are promptly addressed and solutions delivered in a seamless manner.
- Learn and understand the microservice architecture of our product, all aspects of its functionalities and features, as well as the technical context of different customer use cases.
- Organize and manage scheduling and on-call rotation framework, ensuring optimized internal ticketing system bandwidth and client access to support.
- Utilize root cause analysis and other data to provide comprehensive reports and recommend sustainable action plans to improve overall customer support processes.
- Contribute to product knowledge database and customer set-up guidelines in close cross-team collaboration.
Requirements and needed skills:
Technical skills:
- Mandatory understanding of blockchain technology fundamentals; familiarity with zero-knowledge and optimistic roll-up technology stacks would be a significant plus
- Extensive knowledge of Linux and proficiency with command-line tools
- Demonstrated ability to compose and execute API calls using tools like Postman, Curl, etc.
- Fundamental understanding of the SQL query tools and frameworks; ability to compose and execute basic queries
- Experience using monitoring tools like Grafana and Prometheus
- Fundamental networking knowledge; familiarity with containerized microservice application architectures
Client-facing requirements:
- Preferred ability to work within the CET time zone, or be available for at least 5 hours between 9:00-18:00h CET
- Exceptional verbal and written communication skills, with the ability to explain technical concepts in a seemless and engaging manner
- Passion for learning (quickly and proactively) and empathetic work with people on a day-to-day basis
Nice to have:
- Experience working in similar roles, especially in a Web3 environment
- Experience with and/or knowledge of scripting and programming
- Fundamental understanding of cybersecurity principles
- Experience working in fast-paced, remote-first startup environments
What we offer:
- Competitive salary and performance-based bonus structure
- High degree of autonomy and opportunity for long-term career growth
- Close collaboration with the teams working on fundamental research and cutting-edge innovation products in Ethereum scaling and broader blockchain technology
- Fully remote and flexible working hours
