About Gateway.fm:
Gateway.fm is a forward-thinking and dynamic team comprised of seasoned professionals committed to pioneering the development of the next generation of web3 infrastructure and tooling products. With a strategic blend of expertise in blockchain, fintech, information security, and telecommunications, Gateway.fm stands at the forefront of innovation within the rapidly evolving web3 space. The company's dedication to excellence is evident in its relentless pursuit of groundbreaking solutions. By leveraging their in-depth knowledge across multiple domains, Gateway.fm aims to create and deliver innovative products that not only meet the demands of the current digital landscape but also position the company as a leader within the dynamic and transformative web3 ecosystem.
At the core of Gateway.fm mission is a commitment to staying ahead of industry trends and pushing the boundaries of what's possible in web3 technology. This vision is underpinned by a collaborative and driven team, whose collective skills and passion drive the company towards shaping the future of web3 infrastructure and tooling. In a landscape characterized by rapid change, Gateway.fm remains agile, adaptive, and poised to make significant contributions to the ongoing evolution of the digital landscape.
Announcement:
Gateway.FM is looking for a Technical support engineer with knowledge of blockchain technologies to join our Presto technical support team.
What we do
We build Presto - an innovative product in the Blockchain industry which allows anyone to create their own blockchain based on zk-rollup technology in a few clicks in an automated way and smoothly run it as a service managed by Gateway.fm by delegating all the complexity of setting up, maintaining and upgrading tasks to us.
Role and responsibilities
You will be responsible for providing support to our customers (mostly technical audience) by investigating, diagnosing and troubleshooting issues, resolving incidents and other deeply technical problems.
This is a customer facing role which requires great communication skills (written and verbal English) and is expected to play a key role as the front-line interface between our customer and the Infrastructure & Engineering team
Technical support Engineer should be able to learn and understand high level micro service architecture of our product, all aspects of the product functionality and features, different customer use cases and to continuously keep this knowledge up to date.
Participating in a rotating on-call schedule is required for this position.
Requirements and skills
This position requires a set of technical skills:
- Understanding of the blockchain technology fundamentals, having extensive knowledge or specific experience with Polygon-zkevm/Optimism/Arbitrum technology would be a plus
- Good knowledge of Linux system and command line tools
- Ability to compose and execute API calls using tools like Postman, curl etc.
- Basic understanding of SQL, ability to compose and execute basic queries
- Using monitoring tools like Grafana and Prometheus
- Knowledge of networking fundamentals
- Experience with containerized micro-service application architectures
- Being able to work within CET time zone or be at least available 5 hours within 9:00-18:00CET
Nice to have:
- Any scripring/programming experience
Hiring: Immediate
Location: Remote
Gateway.fm is committed to fostering a diverse and inclusive environment. We encourage applicants of all backgrounds, cultures, genders, experiences, abilities, and perspectives to apply.
