Global Services Manager (Bengaluru)

The Global Services Manager is responsible for Office/Region Services Function providing essential business support to ensure smooth operations in the location. This role includes higher-level strategic responsibilities, such as operational excellence, facilities and infrastructure management, governance and compliance, employee wellbeing.

The role will focus on technology-driven automation, cost optimization, and sustainability initiatives that foster an efficient, compliant, and employee-friendly work environment.

We are only considering candidates from Bengaluru, as the position requires in-office work.

Key Responsibilities

1. Strategy

• Support strategic vision for the Global Services implementation to enhance operational efficiency and governance in the office.
• Align operational activities with corporate goals, ensuring a balance between global standardization and regional flexibility.
• Support regulatory compliance, governance, and administrative operations.
• Drive sustainability and corporate responsibility programs within the local office in line with the company’s goals.

2. Operational Excellence and Process Optimization

• Streamline administrative processes to ensure smooth, cost-effective local operations.
• Utilize digital tools to automate key functions such as document management, communications, travel, and procurement.
• Continuously improve governance structures, ensuring efficient and consistent operations within the office.

3. Facilities and Infrastructure Management

• Oversee office facilities, managing lease, real estate, and work environment.
• Partner with the local HR Engagement partner to ensure safe, efficient, and comfortable workspaces that foster employee well-being and productivity.

4. Governance and Regulatory Compliance

• Ensure corporate governance structures comply with all relevant local and international regulations.
• Maintain up-to-date local legal documentation and regulatory policies.
• Lead risk management, business continuity planning, and crisis management strategies within the location.

5. Employee Well-being and Support

• Foster a positive work environment by providing resources and facilities that support employee satisfaction and productivity.
• Promote local initiatives focused on workplace safety, health, and well-being.

6. Programs 

Global Service Manager will lead one or several of the following Programs

• Sustainability & CSR
• Credit Cards
• G&A Communications

Key Performance Indicators (KPIs):

Operational Efficiency:

• Administrative processes are streamlined, digital tools are implemented, and operations run with minimal disruption.
• Facilities management is optimized, with measurable cost savings.

Governance and Compliance:

• Full adherence to regulatory standards, local legislation and internal governance policies.
• Effective crisis management and business continuity plans in place, minimizing risk.

Cost Optimization:

• Corporate administration costs (facilities, travel, procurement) are efficient and meet business requirements.
• Vendor management is streamlined for economies of scale and efficiency.

Employee Well-Being and Satisfaction:

• Positive employee feedback on work environment and access to resources.
• Health and safety measures exceed compliance requirements.

Global Standardization with Local Flexibility:

• Successful implementation and adaptation to the office needs of standardized governance practices and administrative processes.

Sustainability:

• Quantifiable support of local communities (e.g., VTO) and environmental sustainability efforts (e.g., energy use, waste management).
• Achievement of the local part of the Corporate Social Responsibility (CSR) goals.

Qualifications and Experience

• Bachelor's degree in business administration, Management, or a related field
• 5-10 years of experience in administrative management or a related role (experience in a leadership position preferred).
• Expertise in optimizing administrative processes, streamlining workflows, and reducing inefficiencies for smooth day-to-day operations.
• Strong verbal and written communication skills, with the ability to coordinate across departments and interact with senior leadership and external stakeholders.
• Ability to effectively solve operational challenges.
• Proficiency in administrative tools, digital platforms (ERP, office management, project management tools), and systems to enhance process automation and efficiency.
• Experience in managing office facilities, including space planning, safety compliance, and vendor relationships, ensuring a well-maintained and efficient office environment.
• Understanding of corporate governance, health and safety regulations, and other compliance requirements relevant to administrative operations.
• Strong financial management skills, including experience with budgeting, procurement, and cost control for administrative functions.
• Proven ability to manage projects from initiation to completion, ensuring successful implementation of administrative initiatives, office improvements, or technology upgrades.
• Experience in transformation within administrative functions, adapting to evolving organizational needs and managing risks effectively.